Most subscription troubles can be quickly resolved by double-checking you are signed into the correct accounts and then performing a Restore Purchases to retrieve the latest renewal.
Subscriptions are associated with the Account and the Apple ID that you were originally signed into when you subscribed. Please double-check that you are logged into the same Account & Apple ID you used to make the purchase.
Check your LogTen Account:
In LogTen on iOS: tap on Account → Profile.
In LogTen Mac: Open the LogTen menu and select Account
Check your Apple ID:
Multiple Apple IDs? In addition to the correct account, in order for LogTen to be able to retrieve the subscription, it is also necessary to be signed into the App Store with the same Apple ID that was used to originally subscribe.
You can verify the Apple ID used for the purchase by checking your LogTen Pro receipt from the App Store. See this article for instructions on checking your Apple receipt.
Once you have checked you’re logged in to the correct accounts, use the Restore Purchases ability to have the app retrieve the latest renewal from the App Store.
In LogTen on iOS: Select Account → Store, and tap the Restore Purchases button.
In LogTen on Mac: Open the LogTen menu, select Store, and click the Restore Purchases button.
Note: You may be prompted to log in to the App Store to complete the restore.
Unable to Restore Purchases?
If you verified all of the above is correct, and you still cannot Restore Purchases, it is usually associated with two issues:
Trying to Restore Purchases on an iOS device when the purchase was made from a Mac computer or vice versa. The App Store on iOS devices (iPhone/iPad) and the Mac App Store on computers are technically 2 separate stores. Your receipt lives in the App Store associated with the device that was used for the original purchase. You must Restore Purchases from that same type of device.
If you have an iOS-only subscription then Restore Purchases from an iOS device
If you have a Mac-only subscription then Restore Purchases from a computer
If you have a combined subscription, the device that was used will always be listed first. Restore Purchases from the type of device listed first such as:
iPhone + iPad + Mac if purchased from an iOS device.
Mac + iPhone + iPad if purchased from a computer
Another reason Restore Purchases may fail is if the app was downloaded with a different Apple ID than the Apple ID currently signed into the App Store. In this situation, it is necessary to delete the app and re-download it with the correct Apple ID before Restore Purchases can succeed. Be sure to backup your logbook before deleting the app!