Question: Can you add hours to a package that has already been sold?
Answer: No. Once the package has been sold, it is considered contracted at that rate. However, you can copy the package as a new version, add additional hours to the new version, and start selling that one to your customers. Make sure to inactivate the original version if you no longer want to sell it (note that inactivating a package will not affect any customer who is currently using that package...you just won't be able to sell the package to any additional customers).
For any customer who has already been added to the original package and who needs additional hours, you can create a new package that only includes the additional hours needed, then add the customer to that new package. If you do not want to charge them an additional fee for these hours, you can simply apply a $0 rate when creating the package.
Question: How can you add a person to a package midway through their training and mark what they‘ve already used?
Answer: There is not currently a way to decrease package hours without invoicing for items used. Here are a couple of workarounds:
Create a package to account for what is needed when starting at a typical stage, then wait to add the student until they hit that stage.
Invoice for everything used so far in one invoice, then do a credit/debit memo to get the money right. If using QBO or FSP reporting for revenue recognition, be careful to exclude those so you don't count the previous used hours again.
Question: If there is a balance on a package that contains a bunch of decimal points, how can I use up the remainder of that package?
Answer: There are times when a package balance can contain up to 12 decimal points. This typically happens after transfers within the package. If you are left with a very small amount of time left in a package and are having trouble zeroing that package out due to the decimal points, try this workaround:
Create an invoice with a line item to the nearest second decimal point. Complete and pay that invoice.
Navigate to the Packages tab on the Billing page. Find the right student and package in the list. Click Actions, then select Remove from Package. Complete the Remove workflow. The student should no longer be associated to that package and future invoices will start to check for the next package that the student has been added to, if applicable.