Skip to main content
All CollectionsVirtual Mailbox by PilotoMailSubmitting Mail Requests
Submitting Action Requests
Submitting Action Requests

A mailbox manager can submit requests for how they want a mail operator to handle their mail.

Updated over a year ago

You can submit action requests for your mail, such as open and scan, forward, doorstep delivery, check deposit, recycle, shred, and leave at office.

How To Submit Action Requests

Once you are signed in to your virtual mailbox, you can easily see each piece of mail and take action. Here's how:

  1. Scroll to the mailpiece.

  2. Tap the image or Mail ID of the mailpiece.

  3. Click the⚡️ lightning icon.

  4. Select between the action requests available.

  5. Choose or enter any additional information depending on the request.

    For example, for forwarding requests, choose the preferred forwarding address, mail provider for the delivery, and service.

  6. Click Submit Request.

📌 Learn more about how to troubleshoot when a user can't submit an action request.
​

Did this answer your question?