Starting August 1st, 2022, we’re upgrading our mailroom services and fees available to all our memberships.
Our community keeps growing! But with a stream of letters and packages taking up space and others getting dusty waiting for their owners to claim them 🥲, we're running out of storage. Here's the breakdown:
Storage Services
Our virtual mailbox's storage feature will let you know how long your mail's been stored. It's a handy reminder that notifies you when it's time to pick up or request a forward of your mail.
You can skip the wait by scheduling your pickup through your virtual mailbox. Add the date and time you'll be dropping by, and it will be ready when you arrive.
Mail Item | Complimentary Storage | Extended Storage Fee for additional days in storage |
Envelope | 30 Business Days | $0.10 per piece per additional day |
Padded Mailer | 30 Business Days | $0.99 for each box per additional day |
Small Box | 30 Business Days | $0.99 for each box per additional day |
Medium Box | 30 Business Days | $1.99 for each box per additional day |
Large Box | 30 Business Days | $2.99 for each box per additional day |
Courier Delivery
All memberships can request courier delivery at a fee of $3 per request. Courier delivery charges apply.
The average delivery fee for courier delivery is $8+ per request. Delivery is limited to the metro area.
Internal Transfer
Mail transfer between Piloto 151 locations.
Membership | Fee per weekly transfer between locations |
Virtual | not available |
Virtual Global | $10.00 per month |
Cafe Global | $10.00 per month |
Estacion | $10.00 per month |
Estudios & Suites | $10.00 per month |
Curbside Pickups
Membership | Curbside Pickups | Fee for additional curbside pickup requests |
Virtual | 3 requests per month | $5.00 per request |
Virtual Global | 3 requests per month | $5.00 per request |
Cafe Global | 4 requests per month | $5.00 per request |
Estacion | 4 requests per month | $5.00 per request |
Estudios & Suites | 6 requests per month | $5.00 per request |
Mail Forwarding & Shipping Services
Mail forwarding request includes remailing your mail to another address worldwide through USPS, UPS, and FedEx. Mail forwarding & postal shipping charges apply.
Walk-In Mail Handling Fee | Fee for the preparation (handling and shipping supply) for a package brought in person by a member. | $3 fee per request |
Mail Handling Fee | Fee for the preparation (handling and shipping supply) of a forward request made by a member or mailbox manager through their virtual mailbox. | $2.49 fee per request |
Express Fee (Same Day requests before 1 pm) | Fee applied to requests submitted before 1 pm | $15 fee per request |
Oversize Fee (Over 25 lb.) | Fee for packages that exceed 25 lb. | $25 fee per request |
Special Case Fee | Any case that requires visiting a post office. For example: International requests, Certified Mail, and Registered Mail. | $15 fee per request |
Scanning Services
Our open & scan request includes opening your mail and scanning its contents for you to review in your virtual mailbox. Pricing of mail scanning services varies on the type of document. For example, perforated mail requires additional handling efforts.
Membership | Scans for standard unperforated mail included per membership |
Virtual & Virtual Global | 10 requests per month |
Virtual Global Pro | 15 requests per month |
Cafe Global | 15 requests per month |
Estacion | 15 requests per month |
Estudios & Suites | 15 requests per month |
Scanning Service | Fee for additional scanning requests |
Additional standard unperforated mail | $0.25 fee per request |
Perforated mail | $0.35 per page |
Oversized Document 30-70 Pages | $3 fee per bundle |
Oversized Document 70+ pages | $5 fee per bundle |
Special Case Handling Fee | Case by case |
📌 Note: Magazines, journals, or bound books and documents are unable to be scanned.
Shredding & Recycling
Membership | Shreds included | Fee for additional shred requests | Recycling Included |
Virtual | 50 requests per month | $0.25 per request | Unlimited |
Virtual Global | 50 requests per month | $0.25 per request | Unlimited |
Cafe Global | 50 requests per month | $0.25 per request | Unlimited |
Estacion | 50 requests per month | $0.25 per request | Unlimited |
Estudios & Suites | 50 requests per month | $0.25 per request | Unlimited |
Check Deposits
All memberships can request check deposits at a fee of $75 per request (at First Bank and Banco Popular).
Additional Services
Membership Add-ons
Registered Agent Services: add on to your membership at $15.00 per month
Additional Entities: add on additional entities at $25.00 per month
Mailbox managers can receive mail, request actions, and invite other users to your virtual mailbox.
Authorized mail recipients can receive mail and, with access to the account's virtual mailbox, can submit action requests as a mailbox manager.
Mail pickup staff is authorized by a renter/recipient to pick up their mail but do not have access to manage their virtual mailbox.
Membership | Included Authorized Recipients | Included Mailbox Managers | Included Pickup Staff |
Virtual | 2 | 2 | 3 |
Virtual Global | 2 | 2 | 3 |
Cafe Global | 3 | 3 | 3 |
Estacion | 3 | 3 | 3 |
Estudio & Suites | 5 | 5 | 5 |
Additional Recipients, Mailbox Managers & Pick Up Staff (For All Memberships)
Authorized Recipients | Mailbox Managers | Pickup Staff |
$3.99/month | $4.99/month | $2.99/month |
Mail Lingo
Correspondence: All mail and letter packs and boxes under 12x12x12
Perforated Mail: All perforated mail
Padded Mailer: Padded envelopes and small bubblers
Small Boxes: Under 12x12x12
Medium Boxes: 12x12x12 to 24x17x12
Large Boxes: over 24x17x12