1. Why is my account temporarily frozen? To ensure compliance with relevant regulations and maintain a safe environment for all users, we may temporarily freeze your account while we conduct a thorough investigation into whether you meet the age requirement.
2. What should I do now that my account is frozen? During the investigation period, we kindly request your understanding and cooperation. Please be patient while our team looks into the matter. Rest assured that we will reach out to you as soon as we have conclusive results from our investigation.
3. How long will my account remain frozen? The duration of the account freeze will depend on the complexity of the investigation. We strive to resolve such matters promptly, and we will reinstate your account once we have verified your eligibility to use our platform.
4. What is the minimum age requirement to use Pingfluence? Pingfluence operates as a strictly 18+ application. Users must be at least 18 years old to access and use our platform. This policy is in place to comply with legal regulations and to ensure a safe and appropriate environment for our users.
5. How is Pingfluence ensuring the security and integrity of its community? The security and integrity of our community are paramount to us. We take proactive measures to verify user information and enforce the 18+ age restriction policy. When reports of potential underage users arise, we conduct thorough investigations to uphold our high standards and create a safe environment for all users.
6. What if the investigation finds that I am not underage? If the investigation concludes that you are indeed of eligible age, we will promptly reactivate your account, and you can resume using our platform as usual.
7. Can I create a new account during the investigation? While your account is temporarily frozen, we recommend refraining from creating a new account. Our team is diligently working on resolving the matter, and creating another account might hinder the investigation process.
8. How can I contact Pingfluence for updates or further inquiries? If you have any questions or need updates regarding the investigation, you can reach out to our support team through our official channels, such as email or our website's contact form. We will be happy to assist you.
9. What measures does Pingfluence take to protect user data during the investigation? During the investigation, we adhere to strict data protection protocols to safeguard your personal information. Rest assured that your data will only be accessed by authoriSed personnel and will be treated with the utmost confidentiality.
10. What happens if the investigation confirms I am underage? If the investigation confirms that you are indeed underage, we regret to inform you that you will not be able to continue using our platform until you reach the minimum required age of 18 years old.
We hope this FAQ has provided you with the necessary information regarding the temporary account freeze and the investigation process. We appreciate your cooperation and understanding as we work to ensure the security and compliance of our platform. If you have any further questions or concerns, please feel free to contact our support team for assistance. Thank you for being a valued member of the Pingfluence community.