Pinpoint Works has a web app (www.app.pinpointworks.com) which can be used on both desktop devices and mobile devices directly from the browser.

We recommend Chrome for the best experience with the web app. Safari on macOS or Edge on PC are also suitable. Other browsers do not support all of the features we offer due to the advanced technology used by our software. Internet Explorer is not supported. 

We also have a native mobile app which can be downloaded for iOS and Android from the Apple App Store and Google Play Store.

There is a limit of 3 devices that can be used with one email to log in to the Web and Mobile Apps. If this number is exceeded, one of the three devices will be automatically logged out, and the user will be allowed to log in on the new device.

Accounts are created by the Pinpoint Works team at this time. 
If you need a new site, Admin users can add these with existing site plans.
If you need a new site plan added to your account, please contact your Pinpoint Works account manager or email us.
​

We can upload an existing Excel sheet of work list points at an additional charge. The Pinpoint Works site and Excel sheets must mirror one another in order for the information to be correctly uploaded. For example, standard fields for every site, such as Priority, Status and Title must be included in your excel sheet if they aren't already. If you have additional columns of data in your spreadsheet, these fields must be recreated in your Pinpoint Works site. 

Please note that pins on the site plan or general arrangement must be added manually by one of your site’s Admin or Normal users, as do any media files and documents.
​

If you decide not to resubscribe to Pinpoint Works, one Admin user will retain Guest user access to all the sites on the account. This ensures you still have access to your data to view, export and download as needed. 

Your data will be available for up to 2 years after cancelling a subscription.

Security is one of our top priorities. We host Pinpoint Works on AWS (Amazon Web Service), which are top in the field of cloud-based servers due to their reliability and strict security tests. AWS data centres undergo annual certifications to ensure they meet the highest standards of physical and virtual security (more details here and here). Clients hosting with AWS include: NASA, Netflix, Samsung, and Airbnb. 

Pinpoint Works is a cloud-based program, and we do not offer a local version for servers on board or on-site. This also means all users will always have the most recent version of the app with the latest features without needing to update each computer.

We routinely work with non-disclosure agreements. If you need one for your project before sending us a site plan or general arrangement, please feel free to contact us.
​

If you're still looking for general information that hasn't been included in this article, please search our Help Centre, message us with the chat icon or email us here.