All new users are required to complete identity verification to access Pionex.US products and services, including deposits, trades, and withdrawals. Users who have not completed identity verification can't make deposits, transactions, etc.
To complete your identity verification, please proceed using the Webot mobile application. Kindly refer to the following instructions:
Log in using your Pionex.US account on Pionex.US mobile app.
Navigate within the app as follows:
APP: Account → Settings → Security → Identity Verification → Personal Information → Verify.
WEB: 'Avatar' → Account Setting → Identity verification → Verify
Submit the document and selfie requirements to complete the verification.
For information on the required documentation, please refer to: https://pionexus.zendesk.com/hc/en-us/articles/18896265729049
Please wait about 10 minutes and check the status.
Please refer to the following images for your reference.
Identity Verification on the Mobile App
Identity Verification on the Website
Why did my identity verification submission fail?
Duplicate Accounts
Registering multiple accounts is prohibited; only one verified account is permitted per individual.
If you have lost access to your verified account, please contact customer support to regain access.
Expired Documents
Please ensure that your identification document is valid and not expired, nor expiring within the next 30 days.
Unsatisfactory Photo
Ensure your identification document is photographed in a well-lit environment with minimal holographic effects.
Please verify that your camera lens is clean to prevent the image from appearing blurry.
Incomplete Document Photograph
Ensure that the entire document, including all corners, is visible in the photograph. Do not submit partial images of the identification document.
Software Editing or Image Enhancement
Do not submit edited images of your identification document, including scanned copies, screenshots, or cropped images.
Photographs should be taken directly from your phone's camera, with the document held in your hands or placed on a flat surface.
Damaged Documents
Visible wear, tear, or damage to the identification document may result in rejection.
Ensure that your document is in good condition and renew it as necessary.
Invalid Documents
Military identification, student cards, membership cards, and other non-government-issued documents are not accepted for verification.
Incorrect Photo Orientation
Selfie and identification photos may be incorrectly oriented due to hardware or software incompatibilities, particularly with tablet or iPad devices.
Please resubmit your documents or contact customer support for assistance.
Webcam Photographs
Using an external webcam or a laptop's built-in camera may cause issues with verification.
Do not use camera filters, mirrored effects, green screens, or intermediary software during the verification process.
Presence of Another Individual During Verification
The verification process should be conducted in a controlled environment without interruptions.
Avoid completing verification in crowded areas; ideally, perform the process alone and without disturbances.
If you are visually impaired and require assistance from a caretaker, please complete the verification and inform customer support for further assistance.
Invalid Proof of Address
Proof of address must be a utility bill, bank or credit card statement, tax invoice, or other government-issued residential statement or certificate dated within the past six months.
A driver's license may be used as proof of address.
Do not submit digital or screenshot images of your proof of address.
Excessive Submission Attempts
Submitting verification requests excessively may result in being blocked from further submissions. If you fail more than three times, please consult customer support for assistance.
Identity Mismatch
Ensure you are submitting your own documents and performing selfie verification with your own identification. Accounts verified with another person's identity will be permanently rejected.
Fraud
Pionex.US reserves the right to permanently reject users who attempt to complete identity verification through fraudulent means. Such rejections are final and not subject to appeal.