How to Troubleshoot the "Something Went Wrong" Error in Pipedrive
When using Pipedrive, you may encounter a "Something went wrong" error message, often accompanied by a plug image. This guide outlines practical troubleshooting steps to resolve the issue.
Common Causes of the Error
This error may result from:
Corrupted or outdated browser cache and cookies.
Browser compatibility or outdated versions.
Specific saved URLs with filters tied to Pipedrive.
Extensions or network issues interfering with browser functions.
General Troubleshooting Steps
Step 1: Refresh the Page
Start by refreshing your browser tab using the shortcut:
Windows: Press
Ctrl + RMac: Press
Command + R
Step 2: Clear Browser Cache and Cookies
Clearing cache and cookies resolves issues caused by outdated data stored in the browser. Common issues resolved by clearing cache and cookies include login difficulties, display or loading errors, and interface problems in Pipedrive.
Generic Steps to Clear Cache and Cookies:
Open your browser's settings.
Navigate to the "Privacy" or "Browsing Data" section.
Select "Cookies and other site data" or "Cached images and files."
Choose "All Time" for the time range (or "Everything").
Click "Clear data." For Google Chrome users, navigate to Settings > Privacy and security > Clear browsing data to access these options.
Note: Clearing cache and cookies will log you out of Pipedrive and other websites.
If you prefer, clear only Pipedrive-specific cached data:
In your browser, click the lock icon beside the Pipedrive URL.
Access "Site Settings" or "Cookies."
Delete all cookies/data for Pipedrive.
Refresh the Pipedrive page.Alternatively, in Google Chrome, you can go to Settings > Privacy and security > Cookies and other site data > See all site data and permissions, search for "Pipedrive," and remove all stored data.
Step 3: Update Your Browser
Ensure your browser is updated to the latest version.
If the error persists, try switching to an alternate browser or an incognito/private browsing window to check compatibility. Disable extensions if testing in incognito. Using incognito mode can help isolate browser-specific issues, and switching browsers can determine if the problem is browser-related.
Step 4: Test Another Device or Network
Access Pipedrive from a different device or switch to another network (e.g., another Wi-Fi or mobile hotspot) to rule out hardware or network-specific issues.
Step 5: Log Out and Log Back In
Completely log out of Pipedrive, clear browsing data, and sign back into the platform.
Advanced Troubleshooting
Identify and Clear Specific Issues
If general steps fail, consider the following solutions:
Check Saved URLs or Filters
If a specific filter URL causes issues:
Clear browser history, including saved URL filters.
Access Pipedrive using the main dashboard URL in an incognito/private window.
Check Browser Extensions
Update plugins or disable browser extensions that may interfere with Pipedrive:
Navigate to your browser’s extension settings (e.g.,
chrome://extensionsin Chrome).Enable developer mode and update extensions. For Google Chrome, visit
chrome://extensions, enable Developer mode, and click 'Update' to ensure all extensions are up-to-date.
Seeking Support
If these steps don’t resolve the error:
Contact Pipedrive support and provide specifics about the error message.
Share diagnostic data collected (if applicable) to assist their investigation.
Final Note
Resolving the "Something went wrong" error typically requires clearing browser data or resolving compatibility issues. If you follow the steps in this guide and still face problems, reaching out to support ensures a more tailored resolution.