Common Reasons for Payment Failures on Pipedrive and Resolutions
Payment failures on Pipedrive could occur for several reasons depending on the bank, the payment method used, or specific restrictions on your account. Below, we outline the most common causes and their resolutions to help you complete your transactions successfully.
General Causes of Payment Failures
Bank-Related Declines - Payments could be declined or restricted by the bank due to transaction limits, flagged merchant categories, or other account restrictions.
Insufficient Funds - Payments may fail due to insufficient funds in the account associated with your subscription.
Card Restrictions - Some cards may have limitations on transaction types or merchant categories, which can prevent successful payments. For example, certain card types might not process larger transactions or online payments.
Browser or Connection Issues - Technical issues like browser caching, outdated versions, or session errors could also restrict payment.
Processing Timelines for Specific Payment Types - SEPA payments can take up to five days to process. This delay is not a decline but a standard processing timeframe.
Recurring Payment Restrictions - Some banks may block recurring or international payments due to security policies. Contact your bank to authorize such transactions if necessary.
Steps to Resolve Payment Issues
Step 1: Troubleshooting Browser Issues
Use an incognito or private browsing session.
Clear your browser's cache and ensure it is updated to the latest version.
Try completing the payment using a different browser.- Clear your browser cache and cookies to resolve potential data conflicts. If you prefer not to clear all data, delete only Pipedrive’s site data by clicking the lock icon next to the URL, selecting Cookies or Site settings/Manage Site Data, and removing all cookies for Pipedrive.- Re-enter your complete billing address along with your card details to avoid errors.
Step 2: Verify Bank and Card Details
Contact your bank to clarify any restrictions or blocks on your payment. Restricted cards or daily/monthly transaction limits could be the source of the problem.
Ensure banks permit payments for the amount or merchant involved, particularly when dealing with large invoices.
Re-enter your card details and verify the information is up-to-date within your Pipedrive account.
Step 3: Addressing Insufficient Funds
Check that your account or card linked to the payment contains sufficient funds to cover the invoice amount.
Once you confirm sufficient funds, notify Pipedrive support so that they can retry processing your payment manually.
Regional-Specific Issues
RBI Regulations for Indian Customers
Customers using Indian bank cards may face issues due to the Reserve Bank of India (RBI) e-mandate directive on recurring payments:
For transactions over ₹15,000 (INR), log in to Pipedrive and manually re-enter your billing details to complete the payment.
If your bank blocks recurring cross-border payments, contact them to authorize the transaction. Alternatively, consider paying through an authorized local partner.
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