Troubleshooting Access Issues Due to Location Restrictions or Incorrect IP Information
Access to your Pipedrive account may be restricted under certain circumstances, including:
IP address inaccuracies that show your location in a restricted region.
Account access from regions under US and EU sanctions.
Below is a detailed explanation and steps to resolve such issues.
Regions Under Sanctions
Pipedrive must comply with US and EU regulations that currently impose sanctions against specific regions. The regions include:
Donetsk, Luhansk, Zaporizhzhya, Kherson, and the Crimean Region of Ukraine
Russian Federation
These regulations prohibit Pipedrive from operating in these areas. Users attempting to access their accounts from these regions will be unable to do so. Key Note: If you move out of these restricted areas, your access will be restored automatically as long as your IP address correctly reflects your new location.
Resolving IP Address Inaccuracies
If you are not in a restricted region but your IP address incorrectly identifies your location as one of the blocked areas, follow these steps to resolve the issue:
Contact Your Internet Service Provider (ISP): - Request them to investigate and update your IP location information to reflect your correct location. - Updating your network’s information may prevent Pipedrive from misidentifying your access point.
Await ISP Updates: - It might take some time for your IP address amendment to propagate across all systems.
If your ISP confirms there is no error on their part, ensure you are not using a VPN or proxy service that may route your traffic through sanctioned regions.
Accessing Pipedrive from Sanctioned Areas
If you are physically located in one of the sanctioned regions (e.g., Donetsk or Zaporizhzhya), Pipedrive cannot legally allow access to your account. In this case:
You must relocate to an unrestricted area to regain access.
Regulations Compliance
Pipedrive enforces these restrictions due to compliance with global OFAC and other legal sanctions. For instance, traffic from the Russian Federation has been blocked since 2022 due to these regulations. For further details, refer to Pipedrive services in Russia and Belarus FAQ.
Summary Addressing access issues involves locating whether you are physically in a sanctioned area, correcting inaccurate IP information through your ISP, or ensuring compliance with international regulations. While Pipedrive cannot manually adjust IP data or override sanctions, following these steps should help restore access where legally permissible.