Skip to main content

I'm not receiving billing-related emails

Written by Jorge Cardoso

Only users with account settings enabled can edit and update billing details.

All of your invoices are sent to the email address added to your contact information under Billing details.

If you notice that you are not receiving your billing emails, you should first check your billing information to ensure that your billing email address is correct.

This can be accessed by navigating to your Billing tab and clicking on the pencil icon in the Billing Details section.

If your billing information is correct, please check your email provider's Junk/Spam folder.

To get to your billing tab click on this link: https://app.pipedrive.com/settings/subscription

Did this answer your question?