It is important to understand the difference between a Closed and Deleted account:
Closed: Your subscription is inactive, but your data is still stored on our servers for a limited time.
Deleted: Your data has been permanently deleted according to our retention policies and can no longer be recovered.
How to Reactivate a Closed Account
You may regain access to a closed Pipedrive company by following the steps listed below: The steps may vary depending on why the account was closed. For example, if non-payment caused the closure, updating billing details typically resolves it. For sandbox accounts, the admin owner must request reactivation or provide authorization through their email. For campaigns accounts, additional information such as company details and proof of consent for contacts is required.
Log in to your Pipedrive account with your usual credentials. If you don't remember your password, you can reset it.
Navigate to the Billing section and update your payment details.
Select a plan and complete checkout.
Once payment is processed, your account status will be reactivated and all past deals, contacts and history will be available.
Required Permission
Only users with Account Settings permission can reactivate a closed account. If you do not have these permissions, you must contact your admin to handle the reactivation. If your account requires a subscription, ensure that a user with "Account Settings" permissions reopens the account. This applies to general accounts, while sandbox and campaigns accounts may have different reactivation processes.
Deleted Accounts
If you are unable to log in, your account has likely been permanently deleted.
According to our retention policies, Pipedrive retains data for a limited window; once this period expires, all account contents are permanently deleted and can no longer be recovered.
Paid accounts are typically deleted 180 days after the date of closure.
Free trial accounts are typically deleted 60 days after the date of closure.
Note: If you attempt to sign up again with the same email after these windows have passed, you will be starting a fresh account with no historical data.
Frozen Sandbox Accounts
Pipedrive periodically freezes unused sandbox accounts as part of a cleanup process. If your account is frozen:
It will remain open until a specified deadline (e.g., August 29) to allow you time to create and publish an app.
To keep the account open after the deadline, meet the activity requirements or notify Pipedrive to request an extension. Otherwise, the account will automatically close again.
Maintaining Active Sandbox Accounts
To keep your sandbox account active:
Create an app within 45 days of signing up.
Publish a public app or make a private app live within six months of signing up. Inactive sandbox accounts that do not meet these conditions will be automatically deleted. For more information, refer to Pipedrive's developer sandbox account documentation.
Additional Notes
Troubleshooting and Escalation Steps
If you encounter issues that cannot be resolved using the steps above, consider the following:
Provide evidence of your authority over the account (e.g., control of the relevant domain or organizational accounts).
Contact Pipedrive support for further assistance.
Export your data: To avoid permanent loss, we recommend exporting your data before canceling a subscription.
GDPR Compliance: Our retention and deletion policies are designed to comply with global data protection regulations.