It is important to understand the difference between a Closed and Deleted account:
Closed: Your subscription is inactive, but your data is still stored on our servers for a limited time.
Deleted: Your data has been permanently deleted according to our retention policies and can no longer be recovered.
How to Reactivate a Closed Account
If your account is currently closed, you can regain access by following these steps:
Log in to your Pipedrive account with your usual credentials. If you don't remember your password, you can reset it.
Navigate to the Billing section and update your payment details.
Select a plan and complete checkout.
Once payment is processed, your account status will be reactivated and all past deals, contacts and history will be available.
Required Permission
Only users with Account Settings permission can reactivate a closed account. If you do not have these permissions, you must contact your admin to handle the reactivation.
Deleted Accounts
If you are unable to log in, your account has likely been permanently deleted.
According to our retention policies, Pipedrive retains data for a limited window; once this period expires, all account contents are permanently deleted and can no longer be recovered.
Paid accounts are typically deleted 180 days after the date of closure.
Free trial accounts are typically deleted 60 days after the date of closure.
Note: If you attempt to sign up again with the same email after these windows have passed, you will be starting a fresh account with no historical data.
Additional Notes
Export your data: To avoid permanent loss, we recommend exporting your data before canceling a subscription.
GDPR Compliance: Our retention and deletion policies are designed to comply with global data protection regulations.