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Setup

Common questions around porting your number to Sync

F
Written by Frank Jose
Updated this week

How long does it take to switch from LoyalSnap?

The transition takes 4-7 days once you complete these steps:

  • Create a Twilio account

  • Complete A2P registration

  • Port your LoyalSnap number over

  • Share your number(s) with us so we can sync it

We can handle any of these for you, or you can do it yourself.

How do we transfer our existing LoyalSnap number?

Contact LoyalSnap and ask them to port it to your Twilio account. You'll need to create the Twilio account first before they can action this.

How long after giving Pipeline our numbers until we're live?

Once Twilio setup is complete, it takes 24-48 hours for us to sync your number with our system.

What do I need to manage and reply to reviews?

Set up a Google Business Profile for your studio, then link it with Pipeline Sync. You'll be able to respond to reviews directly from your Pipeline portal.

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