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What is Pipeline CRM & How to Access It

Available for Pipeline Sync users

Written by Pipeline Solutions Support
Updated yesterday

Pipeline CRM is where your team manages lead follow-up, workflows and automations, and email and SMS campaigns.

It connects directly to your studio data, allowing you to:

  • Track and manage leads

  • Send texts, and emails, and make and receive calls

  • Assign and complete tasks

  • Keep all communication in one place

Think of it as the execution layer of Pipeline — where insights turn into action.

How to access Pipeline CRM

  1. Log into Pipeline

  2. Click Marketing in the main navigation

  3. You’ll be taken into the Marketing suite of Pipeline CRM

What you’ll see inside CRM

  • Social Planner → Create and schedule your posts

  • Email Campaigns → Create and send your email campaigns

  • Snippets → Edit SMS and email copy used in automations

  • Clients → Lead and Member contact information

  • Workflows → Create new workflows to automate tasks

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