Missing contacts after an update or unexpected empty list
If contacts that were previously visible suddenly disappear, first check your search and active filters and look for an in-app announcement. An empty Contacts page alone does not confirm that contacts have been deleted.
If clearing the search and filters does not resolve the issue, or multiple users report missing contacts after an update, contact support through the in-app chat. Include when you last saw the contacts, when the issue started, and whether others are affected. Ask the team to check the account and any service incident before rebuilding or re-importing the list.
Billing clarification: Active-account data is retained under the Privacy Policy. The end-of-billing-period deletion provision applies after account cancellation or termination; an ordinary billing renewal is not a reason to conclude that contacts are permanently lost. Support must verify the affected account before confirming deletion, backup availability, or recovery options.
Contact Database Management Interface:
The contact database management interface provides a comprehensive set of tools to organize, search, filter, and manipulate your contact information efficiently. Below is a detailed explanation of each numbered function:
1. Toggle between Contact, List, and Imports View: Switch between Contacts view (detailed contact cards), List view (compact tabular format showing all your lists), and Imports view (manage your contact import history).
2. Search Bar: Quickly find specific contacts by searching for any details including names, email addresses, phone numbers, or any custom fields you've added to your database.
3. Contacts Display Area: The main section where all your contacts are displayed according to your selected view and filters. This area shows the contact information based on your configuration settings.
4. Filter Contacts: Apply various filters to narrow down your contact list based on specific criteria such as date added, categories, or any custom property you've established.
5. Tags: Filter contacts by specific tags you've assigned. Tags allow for quick categorization and organization of contacts into meaningful groups for easier management.
6. Configure Fields: Customize how contact information is displayed by rearranging field order, such as whether names appear first, formatting options, and visibility of different data points.
7. Import Contacts: Add multiple contacts at once by importing them from external sources such as CSV files, email platforms, or other contact management systems.
8. Export Contacts: Download your contact database in various formats for backup purposes or to transfer the information to other systems or applications.
9. Create Contact: Manually add new contacts to your database by entering their information directly through a form interface.
10. Horizontal Scrolling: Navigate through additional fields and information by scrolling left or right when there are more data columns than can fit on the screen at once.
Conclusion
The contact management interface provides a powerful yet intuitive system for maintaining your professional network. By utilizing these various functions, you can efficiently organize, search, and manipulate your contact database to suit your specific needs. Whether you're managing a few dozen or thousands of contacts, these tools enable you to keep your information organized, accessible, and actionable.
Resources link: https://app.pitchprfct.com/app/contacts