Pixieset makes it easy to provide your clients with different download options depending on your workflow.
Photo downloads can be provided in high-resolution (3600px or original resolution) or web size (640px, 1024px, or 2048px) offerings.
Video downloads can be delivered in up to 3840 x 2160px (4K) format, depending on your Client Gallery or Suite plan.
Learn more about the available file types and sizes for uploading here: File size and format requirements for Pixieset
On this page:
Photo Downloads
Photos can be offered as single photo downloads and/or gallery downloads, in the resolution of your choice, depending on the download settings for your collection. Original resolution downloads from the collection can be offered on any upgraded Client Gallery or Suite plan.
Download Resolutions
Web Size Photos
Web size photo downloads are available in three resolutions - sized at 640px, 1024px, and 2048px on the width. As these files are smaller, they are quicker for both downloading and uploading, and are perfect for sharing on social media.
High Resolution Photos
High resolution photos are available in 3600px or Original resolution (available on upgraded Client Gallery or Suite plans):
The 3600px files are 3600px on the long edge, which can typically be used to print photos up to poster size canvases (depending on the original file size), and are more than sufficient for web use. This option provides a balance between download speed/ease of file management and quality.
Original resolution files provide the photo exactly as uploaded, with no compression or resizing. These files will take longer to download and will use more space.
Note: If your original image files are smaller than the resolution you are offering, they will be delivered at the original pixel dimensions. We do not enlarge or upscale your smaller images to fit the larger resolution. For example, a 600 X 1200px image offered at 3600px resolution will still be delivered as 600 X 1200px.
Store Downloads
All photo download resolutions are available to be added to your price sheets for Store purchases. You can choose the download type and size when you add a digital download product:
Learn more here: Selling Digital Downloads
Video Downloads
With an upgraded Client Gallery or Suite subscription, you can use the Video Download toggle in your collection’s download settings to turn video downloads On or Off for your Collection. Videos can be downloaded one at a time, directly to the client’s device. Your client downloads videos from the Collection using the Download PIN, if required.
Video Resolution
When a video is downloaded by your client, they will receive an MP4 file in the highest available resolution for your subscription:
On the Basic or Plus Client Gallery plans, videos will be delivered up to 1080p (1920 x 1080px).
On the Pro or Ultimate Client Gallery or Suite plans, videos will be delivered up to 4K resolution (3840 x 2160px).
Note: Pixieset does not enlarge your videos. If a file is uploaded at 1920 x 1080px (HD) and your subscription allows up to 3840 x 2160px (4K), Pixieset will not scale up the video to become 4K, and it will be delivered at the original HD resolution.