Pixlmob works most reliably in Google Chrome. If you can switch browsers, that's the fastest way to avoid the issues below. Chrome handles pop-ups, cross-site login, and large file transfers more predictably than Safari.
Still want to stay on Safari? These steps solve the most common problems our customers run into.
"Nothing happens when I click Connect Google Drive / Connect Dropbox"
Safari's pop-up blocker is more aggressive than Chrome's, and it can silently swallow the sign-in window Pixlmob needs to open — you won't see an error, the screen just won't do anything.
Allow pop-ups for Pixlmob. In Safari, go to Safari > Settings > Websites > Pop-up Windows, find app.pixlmob.com in the list (or scroll to "Currently Open Websites" if you're on the page right now), and set it to Allow. If the site isn't listed yet, visit app.pixlmob.com first, then check again.
Click Connect a second time. Safari only allows a pop-up to open if it's triggered directly by your click. If anything delayed the pop-up — a slow connection, a page still loading — Safari may block the first attempt but allow a second, more direct click right after.
Check that the pop-up didn't open in a new tab you missed. Safari sometimes opens the Google or Dropbox sign-in window as a background tab instead of a pop-up. Look for a new tab before assuming nothing happened.
If you use Pixlmob and PropMedia together and keep getting logged out of one or the other, this is usually Safari's cross-site tracking protection. Go to Safari > Settings > Privacy and temporarily uncheck Prevent cross-site tracking, then try connecting again. You can turn it back on afterward.
Avoid Private Browsing windows for Pixlmob — Safari blocks the kind of persistent storage OAuth login relies on in Private mode, so Google/Dropbox connections won't stay signed in.
"My download doesn't start — the file opens in a new tab instead of saving"
This is a known Safari quirk: unlike Chrome, Safari doesn't always honor a "download this file" request and will open the file directly in the browser instead.
Right-click (or Control-click) the Download button and choose Download Linked File (or Download Linked File As… if you want to pick a location), instead of left-clicking it.
Check your default download location and "Open safe files" setting under Safari > Settings > General. If "Open safe files after downloading" is on, Safari may open zip files/images automatically instead of just saving them.
If a new tab opens showing the file, you can still save it from there: File > Export As…, or right-click the content and choose Save As.
"Uploads are slow, stall partway through, or fail on large batches"
Keep the upload tab active and in the foreground. Safari aggressively pauses background/inactive tabs to save power, which can stall an in-progress upload. Avoid switching away from the tab or letting your Mac go to sleep mid-upload.
Turn off Low Power Mode while uploading — it makes Safari's tab-throttling more aggressive.
Upload in smaller batches (e.g., 20–30 files at a time instead of 75+). This is good practice in any browser, but Safari is more sensitive to very large concurrent batches.
Disable content blockers or ad blockers for app.pixlmob.com temporarily — some aggressively filter network requests in ways that interfere with resumable uploads. Safari > Settings > Websites > Content Blockers.
Still stuck?
If none of the above resolves it, switching to Chrome will almost always fix it immediately. It's what we recommend if you're running into repeated issues.
Otherwise, reach out to support and let us know:
1) which browser and macOS/iOS version you're on,
2) whether pop-ups and cross-site tracking are already allowed, and
3) exactly what happens when you click Connect/Download/Upload (nothing, an error, a blank tab, etc.). That detail helps us pinpoint the issue fast.