If your Plaato Airlock no longer powers on, it might have become defective.

Before reaching this conclusion, please ensure you have checked that:

  • Your Plaato Airlock is plugged into an adapter that provides 5V and 2Amps

  • You have tried to power it on using a different USB cord

  • You have also tried plugging it into a different power socket

If the issue persists after these checks, record a video showing it not coming on. Send the video in to us, along with a brief explanation of what steps you have taken to get it to power on.

You can send the video and message in through the messenger app at the bottom right of this page, or via email to support@plaato.io

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