Once you place your order online, we will usually get back to you in 2 hours with a confirmation during our normal operating hours. If you place your order with one of our Client Experience members over the phone, we will deliver an email confirmation of the appointment within 30 minutes. Whether you have called in to place an order or have placed your order online, we do our best to schedule your photography appointment within the next 2 business days after your order has been received.

Have specific dates in mind? No problem! PlanOmatic aims to meet all requests on a first-come, first-serve basis. We recommend reaching out as soon as possible after signing your listing agreement, and having a couple of potential appointment dates in mind. This increases the likelihood that one of our photographers will be available at the time that works best for you and your seller.

Pro tip: Have a specific feature you’d like to showcase at the property? Prefer to work with a specific photographer? Let a member of our Client Experience team know, and we will work to accommodate this. 

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