Managing subscriptions and payments effectively is crucial to avoid unintended charges. Below, we outline how to handle unexpected payments, refund processes, and the relationship between subscription management actions and charges.

If you cancel your subscription after a payment has already been processed, it does not automatically cancel the upcoming delivery. In such cases, the order must be canceled manually. Once the cancellation is completed, the subscription will no longer process future orders.

Skipping individual orders does not fully pause or cancel your subscription. If a subscription is still active, scheduled orders will be processed as usual. To avoid these charges, ensure the subscription itself is paused or canceled rather than merely skipping individual deliveries.

Refunds can be requested for orders you did not intend to place or those that occurred after canceling your subscription. The refund will be processed once the issue is clarified or the unintended order is canceled.

Once an order is canceled, refunds typically take up to 5 business days to reflect in your account.

By understanding these processes, customers can better manage their subscriptions and ensure timely refunds when eligible. Should you encounter any specific issues beyond the scenarios covered here, contact Planty's support team for assistance.