Personal details, including the ones listed below, can't be updated once you're verified. This applies whether you contact support or attempt to change them in the app.
Cardholder name
Email address
Phone number
Resident address
Self-service updates for personal details, including name corrections, are not yet available. However, support can assist with name corrections through a verification process.
My name looks wrong on my card
The name on your card must match your official identification document. Changes to a different name that is not on your ID will not be accepted. After your name is updated in the app, active cards will automatically reflect the change within 24–48 hours. Before ordering a physical card, confirm that the updated name is correct in the app.