If you withdrew to an external wallet and your balance isn't showing up, the wallet likely hasn't auto-detected the token yet. This is a common issue and doesn't mean your funds are lost.
To fix it, you'll need to manually add the token to your wallet:
MetaMask Example
Open MetaMask and go to the Tokens tab
Click on the three dots
Select Import tokens
Select Custom token
Enter the token contract address
MetaMask will fill in the token symbol and decimals automatically
Tap Add custom token
If you sent funds to the correct wallet address but on a different network (e.g., Ethereum mainnet instead of Plasma), adding the token will not resolve the issue. Contact our support team through the app for assistance.