When is proof of address required?
Proof of address (POA) is required during identity verification for users in certain countries. If it's required for your account, you'll be prompted to upload a document during the verification flow.
Accepted documents
💡 Utility bills, government letters, and mortgage documents have the highest acceptance rate.
Utility bill (gas, electricity, water, internet)
Government-issued correspondence (e.g. tax letter)
Mortgage or lease agreement
Home insurance document
Bank statement
Requirements
Your document must:
Show your full legal name and residential address
Be dated within the last 3 months
Be a clear, complete scan or photo, no screenshots, cropped images, or unreadable text
Plasma may request additional documentation at its discretion, and meeting these requirements does not guarantee acceptance of any particular document.
What's not accepted
Documents older than 3 months
PO Box addresses
Documents that don't show your name or address clearly
N26 Bank statements
If your POA keeps getting rejected
Double-check all the requirements above. If your document meets them and it's still being rejected, contact support in the app with a brief description and we'll review it manually.
This article is informational. The Plasma User Agreement, Cardholder Agreement, and Privacy Policy govern your account and control in the event of any inconsistency.