Virtual bank accounts may sometimes require an additional verification step beyond your standard Plasma One KYC, prompting Manual Review. Reviews are usually completed within 72 hours. This process ensures compliance with regulatory requirements and activates your account for deposits and transfers across multiple currencies, such as SEPA, Faster Payments, USD, and SPEI.
Steps to Complete Virtual Account Verification
Access the Verification Flow: Log in to your Plasma One account and navigate to the virtual account verification section.
Provide Required Information: Submit the necessary Know Your Customer (KYC) details, which may include:
A valid government-issued ID
Proof of address (e.g., utility bill or bank statement)
A selfie for identity confirmation
Submit Your Details: Once all required information is uploaded, submit the verification form.
Wait for Approval: Plasma One’s banking partner will review your submission. Once approved, your virtual account will be activated.
While your virtual account KYC is under review:
You can see the status in the app under Add Cash by clicking on the currency in question. If we need more information from you, you'll be prompted in the app.
If your review has been pending for more than 72 hours, follow the escalation instructions provided in the app. Please note that support cannot provide a specific timeline for when a delayed review will be completed. You will be notified in the app once the review is finalized.
Rejected deposits may indicate incomplete verification. Ensure all required documents are submitted and approved.
You can still use your card, deposit USDT or USDC, and access all other Plasma One features
Short delays, such as a few minutes after submission, are normal and do not require any action.
Do not resubmit your documents unless the app specifically requests additional information. Unnecessary resubmission may delay the process further. If you are asked to resubmit, ensure that your passport photo meets the following requirements: photograph the original physical passport (not a printout or scan), ensure all four corners are visible, verify details are clearly readable, use a neutral background with good lighting, and remove the passport from any cover.
You'll be notified with push notification (if enabled) once your virtual accounts are ready to use.
What to Do If Your KYC Review Is Delayed
If your KYC review exceeds the typical 72-hour timeframe, follow up with support to investigate the delay. However, note that expediting reviews is not supported, as the timing depends on the issuing partner’s process. You will be notified in the app if additional information is required or when the review is complete.
Passport Photo Requirements for Resubmission
To avoid further delays when resubmitting passport photos, ensure the following:
Photograph the original physical passport (not a printout, photocopy, or scan).
Ensure all four corners of the passport page are visible within the frame.
Verify that all details are clearly readable with no blur.
Use a neutral background with good lighting, avoiding glare or shadows.
Remove the passport from any cover before taking the photo.
This article is informational. The Plasma User Agreement, Cardholder Agreement, and Privacy Policy govern your account and control in the event of any inconsistency.