If your bank rejected the transfer before it reached us, the funds will be returned to your sending account by your bank. Plasma One doesn't see these transfers.
Common reasons:
Beneficiary name mismatch
The beneficiary name on your bank's side doesn't match the name we provided.
Unsupported transfer type
Your bank doesn't support transfers to the receiving institution.
Compliance check on your bank's side
A compliance check at your bank flagged the transfer.
If the transfer reached us but was returned (for example, because sender details didn't match what we expect), you'll see this in your transaction history. Returns typically settle in the standard windows for the respective rails, minus any fees charged by the sending bank.
This article is informational. The Plasma User Agreement, Cardholder Agreement, and Privacy Policy govern your account and control in the event of any inconsistency.