Overview
Delivery estimates depend on your destination and delivery method. The estimates below start when you place the order and include the time needed to prepare your card. They are estimates, not guaranteed delivery dates. When tracking is available, you can follow the delivery in the app.
How long does delivery take?
Estimated delivery times start when you place the order and include card preparation and shipping:
Delivery method | Estimated delivery |
US, standard | Within 6 business days |
US, express | See the estimate shown before you order |
International, standard | 8 to 13 business days |
International, express | 6 to 12 business days |
Estimates are in business days. Delivery may take longer because of customs, courier disruption, an incorrect address or other events outside our control.
Every card is personalised with your name and card details before it ships, which takes a few days. Delivery estimates already include this preparation time.
How do I track my delivery?
Your delivery status appears in the app under your new card, and moves through three stages: Card ordered, Your card is on its way, and Arrived.
When tracking is available, the tracking number and link appear in the app (under your physical card) and may also be sent to you by email. Tracking may not appear during the first few days while your card is being prepared. For the latest updates, open tracking from the Plasma One app or enter the tracking number on the courier's official website.
How do I check that a delivery message is genuine?
You may receive delivery updates from Plasma One or a delivery partner. Do not rely on the sender name alone. Open tracking from the Plasma One app or enter the tracking number on the courier's official website. Never send your PIN, app passcode, full card number or one-time verification code by email or text.
What if my card is taking longer than expected?
If an ordinary delivery is more than 2 days past its estimated date, follow the checks in the article below. Contact support immediately if tracking says Delivered but you do not have the card, if the delivery address is wrong, or if you suspect fraud.
This article is informational. Delivery times are estimates. Your card and any charges are governed by the U.S. Consumer Card Terms or International Card Terms, as applicable, and the terms shown when you order. If this article conflicts with those terms, those terms control. Nothing in this article limits rights that cannot be limited under applicable law.