How do I get 11% cashback for Singles Day?
Core and Platinum members earn 11% cashback, paid in XPL, on eligible purchases at selected online marketplaces with their Plasma One card, up to US$30 per person.
When does the promotion start and end?
The promotion starts at 14:00 UTC on November 3, 2026 and is scheduled to run until 23:59:59 UTC on November 12, 2026. Times are in UTC, not your local time. The promotion may end early if its budget is reached.
Your purchase must be made during this window and subsequently settle, meaning the merchant completes the payment. Settlement after the promotion ends does not disqualify an otherwise eligible purchase.
Who can take part?
This promotion is available on Core and Platinum. It is open to eligible:
New users: open your Plasma One account on Core or Platinum, add money and make an eligible purchase before the promotion ends. New users who receive gifted Platinum also qualify.
Existing Lite members: upgrade to Core or Platinum before purchasing. Purchases made before you upgrade do not qualify.
Existing Core and Platinum members: make an eligible purchase with your Plasma One card during the promotion.
The same US$30 promotional cap applies to new and existing Core and Platinum members.
Where can I shop?
Eligible purchases must be made at these participating marketplaces:
AliExpress
Taobao
Tmall
JD Worldwide
Lazada
Shopee
TikTok Shop
Zalora
momo
Pchome
Eligibility depends on the merchant information received with the card payment. The transaction must identify a qualifying merchant from the list above. Other retailers and marketplaces do not qualify, even for the same product.
Gift cards, vouchers, marketplace wallet top ups and other stored value purchases are excluded.
How much cashback can I earn?
There is no minimum spend. The total promotional cashback cap is US$30 per person, for the whole promotion and across all participating marketplaces combined.
At 11%, approximately US$272.73 of eligible spending reaches the US$30 cap. For example, US$100 of eligible spending earns US$11 in cashback.
You pay the full purchase price at checkout. Plasma pays the cashback later.
When will I receive my cashback?
Each eligible purchase has a 45 day hold starting when that transaction settles. Payment follows completion of the hold and eligibility review.
Approved cashback is calculated in US dollars and paid in XPL.
If a purchase is refunded during the hold, the related cashback is reduced or removed from your pending balance.
What if my cashback is missing?
Check that:
You held Core or Platinum when you purchased.
You paid a participating marketplace with your Plasma One card.
Your purchase was made during the promotion and has settled.
Your purchase was not a gift card, voucher, marketplace wallet top up or other stored value purchase.
You have not reached the US$30 promotional cap.
The purchase has not been refunded or reversed.
Cashback that is still within its hold remains pending. If you need help, contact support through Get Help in Plasma One.
Terms
Read the Singles Day Cashback Boost Supplemental Terms and the Plasma One Rewards Addendum.