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Why Does My Subscription Show as Inactive?

Subscription showing inactive even though you've paid? Here's what to do.

Written by Jordan Blake

Sometimes your subscription status can be slow to update after a payment or login. A quick refresh usually fixes it.

  1. Navigate to the Profile section of the app.

  2. Tap Settings.

  3. Scroll to the Subscription section and tap Refresh.

Important: Make sure you're logged in with the email address you used when purchasing your subscription. Logging in with a different email will show no active subscription. If the refresh doesn't fix it, log out completely and log back in with the correct email.

Still need help? Email us at support@playbookapp.io

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