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"Your User Account Does Not Have a Subscription. Please Login With the Correct Email."

Seeing this message? You're likely logged in with the wrong account.

Written by Jordan Blake

This error appears when you're logged into an account that doesn't have an active subscription. It almost always means you used a different email address when you first subscribed.

  1. Log out of the app.

  2. Check your inbox for a Playbook purchase confirmation email — it will show the email used at checkout.

  3. Log back in using that email address.

  4. If the issue continues, go to Profile > Settings > Subscription and tap Refresh.

Still need help? Email us at support@playbookapp.io

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