Apple and Google manage all payments and refunds for in-app purchases directly. If you didn't cancel before your 7-day trial ended, they automatically converted your trial to a paid subscription.
Refund requests must be submitted within 7 calendar days of the initial charge to be eligible, as per Playbook’s refund policy.
Step 1 — Cancel your subscription
Cancel first to prevent future charges. See our cancellation guide, or follow Apple's guide at support.apple.com/en-us/ht202039
Step 2 — Request a refund
Apple: Request a refund at reportaproblem.apple.com — Playbook will approve refund requests on our end. - Alternatively, on iPhone/iPad: Open Settings → [Your Name] → Subscriptions to manage or cancel the subscription. For refunds, still submit the request via Apple’s Report a Problem portal.
Google: Request a refund at support.google.com/googleplay/answer/7205930
If you file a dispute (chargeback) with your bank for a subscription payment, your subscription will be automatically canceled. Refunds cannot be processed while the dispute is active.
A refund decision will only be made after your bank reaches a final decision on the dispute. If your subscription was billed directly by Playbook and meets the eligibility criteria, you can request a refund through the Playbook support team. Ensure your request is submitted within the 7-day window.
Still need help? Email us at support@playbookapp.io