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My subscription stopped working (lost access)

Written by Jordan Blake
Updated over 2 weeks ago

If you've lost access to your subscription, it's likely caused by one of the issues below:


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  1. Credit card payment failure

  2. Credit card info is missing or expired

  3. App needs to be restarted


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To update your credit card information, simply follow the steps below:


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  1. Visit my.playbookapp.io and log in with same email you used to subscribe

  1. Enter the confirmation code we sent to your email

  1. Under Payment Method, select Update

  1. Enter your Credit Card Information, and select Update

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