If you've suddenly lost access to your Playbook content, it's usually caused by one of these issues:
Your credit card payment failed.
Your payment details are missing or your card has expired.
Your App Store or Google Play billing information needs updating.- Your Google Play subscription was refunded automatically due to a billing issue on Google's end.
Try the following:
Update your payment method in the App Store, Google Play, or the Playbook web portal.
Log out of the app and log back in using the email address linked to your subscription.
Go to Profile > Settings > Subscription and tap Refresh.4. If you experience repeated refund and lockout cycles with Google Play, consider purchasing your subscription directly through the Playbook app's checkout instead of Google Play.
If your subscription was canceled due to failed payments, start a new purchase process within the Playbook app and use a different payment card to complete the checkout successfully.
Note: Always log in with the same email address you used when purchasing your subscription. Avoid using social sign-in options to ensure accuracy.
Still need help? Email us at support@playbookapp.io