Via App Store (iOS)
Go to Settings on your iPhone > tap your name > Payment & Shipping > edit your payment method.
Via Google Play (Android)
Open Google Play > tap your profile icon > Payments & Subscriptions > Payment Methods > update your card.
Via the Playbook web portal
Updating Your Payment Method in the App
Follow these steps to update your payment method directly in the Playbook app:
Log in to the app using your email address.
Enter the confirmation code sent to your email.
Navigate to the Profile tab (bottom-right corner).
Under My Subscriptions, tap Manage.
Select Manage Subscription, then tap Update under the Payment Method section.
Enter your new payment details and follow the prompts to save the changes.
Log in at my.playbookapp.io, go to the Subscription section, and update your billing details there.
Troubleshooting Billing Issues
Failed Payments or Declined Cards
If your payment fails or your card is declined:
Verify with your bank or card issuer that the transaction is allowed.
Try completing the payment with a different card.
If your subscription has lapsed, use the checkout page for your plan to renew and update your payment method.
Subscription Not Activating After Payment Update
If your subscription doesn’t activate after updating your payment method:
Ensure the payment was successfully processed.
Log out and log back in using the email associated with your subscription.
Update to the latest version of the Playbook app.
Checkout Errors
For errors like "too many tries" or lockouts during checkout:
Switch to a different browser or device.
Clear your browser’s cache and cookies for the Playbook site.
Wait for the lockout period to expire (usually more than 5 minutes) before retrying.
FAQs
Can I Use a Debit Card or Google Pay?
Debit cards are accepted for web billing.
Google Pay is available for subscriptions through Google Play but not for web purchases.
What Happens to My Discounted Rate After Updating Payment Details?
Promotional discounts apply only to the initial billing cycle. Afterward, the regular rate resumes unless another discount is active.
Still need help? Email us at support@playbookapp.io