What does my subscription actually cover?
Your subscription payment is a single charge that covers both your access to the Playbook app and your trainer's fitness content. There is no separate or additional fee to use the app on top of what you pay for your creator's subscription — it's included in one price.
Note: Keep in mind that in case you have subscribed to an exclusive creator (e.g. Mackenzie Wells), your subscription fee covers your individual creator's fitness content. Other exclusive creators will require a separate unique fee to access.
Can I use a discount code if I already have an active subscription?
Yes, under certain conditions. Existing subscribers generally are not able to retroactively apply a discount code to their existing subscription — discount offers are almost exclusively available for new, cancelled or inactive returning user. However, the discount can be applied depending on your billing cycle and timing:
If your current subscription is not renewing soon: you explicitly can't use the code now, or apply it to your account in any way until your billing cycle ends.
The code will likely expire soon, so this unique code will no longer be redeemable.
If you'd rather wait: you can track your favorite creator's social channels and stay tuned for a discount offer next year, once your subscription comes up for renewal.
If your subscription just renewed: if your subscription is already active, but was renewed recently (within 7 days of the promotion's start or end date), the code can't be applied automatically, but you can reach out to support@playbookapp.io to our support team and we would be happy to manually refund the difference for you.
Upgrading from a monthly plan to an annual discounted plan
If you're on a monthly plan (for example, $9.99/month) and want to switch to an annual discounted plan (for example, $54.99/year), here's how it works:
Use the discounted checkout page provided by your creator to sign up for the annual plan.
Since your monthly payment has already been processed, your upgrade to the annual plan will be prorated — you won't be double-charged for time you've already paid for.
This process works for both new and existing members, so if you already signed up for the monthly plan, you can still switch over to the annual discount.
If the annual rate isn't applying automatically on your account page, use the creator's discounted checkout link directly rather than trying to update your existing plan from within your account subscription management page.
Note: Make sure you are using the exact same email address as is linked with your Playbook account during checkout.
How does billing work for annual plans?
Annual plans are billed once, upfront, for the full year — not in smaller monthly installments.
The smaller monthly amounts shown on the creator's checkout page under the annual plan are representative of the monthly relative price and show how much you are saving compared to the creator's standard monthly billing plan.
So if you sign up for an annual (discounted or normal) plan, you'll see a single one-time charge that covers your entire 12-month billing cycle.
A few things to note if you're going through checkout:
Some banks show a temporary $0 authorization hold while your card is being verified. This is normal and doesn't mean you've been charged — it's just your bank confirming the card is valid before the full annual amount is processed.
If you receive an error during checkout, it's possible the payment didn't go through completely. We recommend double-checking your email for a confirmation receipt. If you don't receive one, your card was not successfully charged and you have not been registered.
This applies regardless of your location (including international cards) — the one-time annual billing structure is the same worldwide.
If you're ever unsure whether a payment went through, check your account for an active subscription status, or reach out to support at support@playbookapp.io and we can confirm on our end.
Quick reference summary
Situation | What to do |
Subscription covers app + trainer content | Yes, one payment covers both — no extra app fee |
Existing subscriber wants to use a new code | If within 7 days, yes. If the code is offered past the 7 day window, no. |
Subscription renewed within last 7 days | Contact support for a manual refund of the discount |
Upgrading monthly → annual discount | Use the creator's discounted checkout page; upgrade is prorated |
Annual plan billing | One-time charge for the full year, not monthly |
Card shows $0 hold | Normal bank verification, not an actual charge |
Checkout error, no billing receipt received on email | Payment didn't process — you have not been signed up |
Still have questions about a specific discount code or your account? Reach out to our support team and we'll be happy to help.