📌 Alerts are system-defined. You can toggle each one on or off, but you cannot edit its content, change its trigger, or create new alerts. Every alert is available to your facility at no extra cost.
Managing Your Alerts
You can review and adjust your alerts at any time:
Open Marketing Kit from your dashboard and select the Alerts tab.
Alerts are grouped by category, and each row shows its name and the condition when it's sent.
To find a specific alert quickly, use the search box or Filter by, then page through with the arrows on the right.
Use the State toggle on the right of any alert to switch it on or off for your club.
The Alerts Catalog
Alerts are organized into six categories. Here's every alert available and when each one is sent to your players.
Reservations & Bookings
Alert | When It's Sent |
Reservation Confirmation | When a player makes a successful reservation |
Upcoming Reservation Reminder | A few hours before a reserved court start time |
Reservation Cancellation | When a player's reservation is cancelled |
Reservation Rescheduled | When a reservation is moved to a new time slot |
Someone Joined Your Court | When another player joins an open reservation |
Guest Invitation | When a player is invited to join a reservation |
Added to Reservation | When an admin adds a player to a reservation |
Removed from Reservation | When a player is removed from a reservation |
New Game Match | When a player is matched for open play |
Open Slot Sharing Reminder | Reminds the reservation owner to share open slots |
Waitlist Spot Available | When a spot opens on a waitlisted court |
Priority Request Confirmed | When a priority booking request is accepted |
Priority Request Cancelled | When a priority booking request is cancelled |
Priority Request Denied | When a priority booking request is denied |
Programs & Clinics
Alert | When It's Sent |
Program Enrollment Confirmation | When a player enrolls in a clinic or program |
Upcoming Program Session | A reminder before a clinic session |
Raincheck Issued | When a clinic session is cancelled and a raincheck is issued |
Enrollment Cancellation | When a player's clinic enrollment is cancelled |
Waitlist Approved | When a player is moved from the waitlist to enrolled |
Added to Waitlist | When a player is added to a clinic waitlist |
Waitlist Spot Available | When a spot opens in a waitlisted clinic |
Inquiry Booking Confirmation | When a player books via the inquiry flow |
Lessons
Alert | When It's Sent |
Lesson Package Confirmation | When a player purchases a lesson package |
Memberships
Alert | When It's Sent |
Membership Payment Receipt | When a recurring membership payment succeeds |
Membership Renewed | When a membership renews for another cycle |
Membership Paused | When a membership is put on hold |
Membership Continued | When a paused membership is un-paused |
Membership Resumed | When a membership resumes after a pause period |
Membership Cancelled | When a membership is fully cancelled |
Membership Expired | When a membership reaches its end date |
ACH Payment Initiated | When an ACH membership charge is initiated (pending) |
ACH Payment Receipt | When an ACH membership charge settles successfully |
Membership Expiring Soon | When a membership is nearing its expiration date |
Membership Invoice | When a custom invoice is issued to a member |
Membership Announcement | When you send a message to a membership |
Custom Membership Reminder | For your configured presale, trial, or annual membership reminders |
Cancellation Request Approved | When you approve a membership cancellation request |
Cancellation Request Rejected | When you decline a membership cancellation request |
Payments & Billing
Alert | When It's Sent |
Invoice Payment Confirmation | When a player pays a pending invoice |
Account Statement | When an account statement is issued |
Statement ACH Payment Initiated | When an ACH payment is started for an account balance |
General
Alert | When It's Sent |
Direct Message from Facility | When a staff member sends a direct message to a player |
Welcome Message | A custom welcome email sent to a new player |
New Chat Message | When a player receives a new chat message |
Known Limitations
System-defined. You can toggle alerts on or off, but cannot edit their content, change their triggers, or create new ones.
Email only. Alerts are delivered to players by email.
Set per facility. Alert settings apply to one facility at a time — each location is managed on its own.
Sent automatically. Alerts go to the relevant player based on their activity; you choose whether each alert type is active, not who receives an individual message.
Frequently Asked Questions
Are alerts turned on automatically?
Yes. Every alert is on by default — just review the catalog and switch off any you'd prefer not to send.
Can I customize what an alert says?
No. Alerts are system-defined by Playbypoint. You can enable or disable each one, but the content, trigger, and audience cannot be edited.
How are alerts delivered to my players?
By email, sent to the address on each player's account.
Do alerts cost extra?
No. Alerts are included with your Playbypoint account at no additional cost.
I switched an alert off, but a player still received one. Why?
Changes take effect within a few minutes. If a message was already on its way when you flipped the toggle, that one may still go out. New activity will follow your updated setting.
Can I create my own custom alert?
Not at this time. You can enable or disable any alert in the catalog, and the available alerts are managed by Playbypoint.