If you experience problems while playing games from third-party providers, here’s what you should do:
For Evolution Gaming live games, click the help menu (top right corner of the game window) and select the ‘live support’ button with the headset icon. Explain your issue directly to their support team. If they cannot resolve it immediately, ask for a case ID (e.g., SD-2498410) and then email that case ID along with your issue to support@bluff.com. Our support team will review and assist you promptly.
For Pragmatic Gaming, open the dealer or host chat within the game and click the headset icon to connect with their live support team.
Important: You can also directly contact the game provider’s support through the live chat feature within the game. This is often the fastest way to get help. Once you’ve contacted the provider, be sure to note any case or reference number they give you and inform our support team if needed.
If the game mode is not a live table and doesn’t offer live support, join a Pragmatic table game to get in touch with their support team through the game.
Remember: Contacting the game provider’s support directly is a quick and effective way to resolve issues faster, but you can also reach out to Bluff’s support team at any time for further assistance.