Taking a Break
If you feel like your gambling is starting to become an issue for you, we offer many different responsible gambling tools to help you stay in control.
Short and Long breaks allow you to take a break from your account for a specified date range of your choosing.
Just follow these steps:
Click on the profile icon “Account”
Head to the "Responsible Gambling" tab and you will be prompted with the "Short Break" and "Long Break" options.
What is a short break?
If you would like to take a break from betting but don’t want to close your account you can take a short break. You can choose how long you would like to take a break, from between 1 day and 6 weeks. If you would prefer longer than that please see our Take a Long Break feature.
When you take a short break:
You will not be able to log into your account
All pending bets will remain
If you would like to withdraw, you can contact customer support
You still stop receiving marketing material within 24 hours for the duration of your break
You will be able to log in after your break is completed
The break will take effect immediately
What is a long break?
Longer breaks are an option when you want to refrain from betting but don’t want to close your PLAYWEST account. You can choose to take a break from betting with us for 6 months or 1 year. If you'd like to request a different period, please contact our customer service team.
When you take a long break:
You will not be able to log into your account
All pending bets will remain
If you would like to withdraw, you can contact customer support
You still stop receiving marketing material within 24 hours for the duration of your break
You will be able to log in after your break is completed
The break will take effect immediately