If you're having issues adding a new deposit method, you can only add 2 new deposit methods per 24 hour period, otherwise there could be a few reasons why. 

You can only add a debit or credit card that is registered under your name. You can also only have your card registered to one account, so if you have a previous closed account with your card on, you will need to contact us to remove it.  

If you're able to try to make a deposit, but the funds are being declined, there's a few different reasons that could be behind this depending on the payment method. 

Some financial institutions may decline online transactions to betting companies. If you are trying to deposit from a ANZ, Citibank, Macquarie Bank, Suncorp or Bank of Queensland account and are experiencing issues, we suggest you try an alternative deposit method or a card from another financial institution. 

Ensure you have sufficient funds available before attempting to deposit to your PLAYWEST account. In some circumstances your bank may decline any large deposit attempts. 

Ensure that the 3-digit code on your card matches the one you have entered. If the CV2 does not match your bank will not authorise the deposit. 

Make sure your card is always up to date. If your card has recently expired, you will need to delete the card and add your new card, expiry date and CCV details.

If you have recently reported your card lost or stolen, your bank will not authorise a transaction with the card. 
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We suggest you contact your financial institution to discuss any issues and the Terms & Conditions of your card. 

If you are experiencing any other issues regarding payments or deposits, you can contact our customer service team via Live Chat and we can explore further options. support@playwestbet.com