Bonus Cash will be credited to your account after the completion of the Race or Event.

However, in some instances it may take up to 24hrs.

If you have been waiting longer than 24hrs please reach out to us via live chat.

Please note our customer service team are not able to provide deposit matches. All promotional offers for eligible customers are sent via email, SMS, or in-app messages, so please check your account to see if you have an offer.

You can expect to receive your funds in your bank account 1-3 business days after making your withdrawal request.

Withdrawals made on a weekend, or public holiday will be processed on the following business day and could take up to three business days to be received into your bank account.

Our payments team process withdrawals at 9am and 6pm Monday-Saturday.

Please note the times above are to be used as a guide and times may vary based on your bank which is outside of our control. We will endeavour to action your withdrawal as promptly as possible, but at times we may experience delays.

Debit Card deposits will appear in your PLAYWEST account instantly.