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General Questions | Do I need Internet to Submit a Project?

Check out this article if you're having submission issues

Laura Moreno avatar
Written by Laura Moreno
Updated over 3 months ago

Yes—an internet connection is required to submit your project. We recommend waiting until you're in an area with strong, stable internet (Wi-Fi or LTE) before submitting.

If you're in a location with no service or weak signal, your project may fail to upload or stay stuck in a Capturing or Submit Required state.

To avoid issues:

  • Wait until you have internet access before submitting

  • Avoid switching apps or locking your phone during upload

  • If your project doesn't submit right away, return to an area with internet and reopen the app—check to see if the project resumes submission or tap the Submit Project button to try again.

If you're still having trouble, please don't hesitate to reach out to the Plnar Support Team using the chat icon found on this page.

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