The Snap app is available for the majority of both iOS and Android devices. Once the app data has been processed on our cloud platform, you can access your 3D models and property measurements on the web, from both mobile & desktop devices, using Chrome, Firefox, and Microsoft Edge browsers.
Occasionally, even with a compatible device, you might encounter difficulties uploading your project. Consider verifying your internet connection first. If that doesn't resolve the issue, try uninstalling & reinstalling the app, then relaunch your project.
Compatible Devices
Android Devices
Known Exceptions:
Moto G Stylus 5G is currently unsupported
The AR camera module fails to save data correctly preventing photos from being properly displayed
iOS Devices
iPhone
iPhone 15
iPhone 15 Pro Max
iPhone 15 Pro
iPhone 14 Pro
iPhone 14
iPhone 14 Pro Max
iPhone 13 Pro Max
iPhone 13 Pro
iPhone 13
iPhone 13 mini
iPhone 12 Pro Max
iPhone 12 Pro
iPhone 12
iPhone 12 mini
iPhone 11 Pro Max
iPhone 11 Pro
iPhone 11
iPhone XS Max | iPhone TenS Max
iPhone XS | iPhone TenS
iPhone XR | iPhone TenR
iPhone X
iPhone 8
iPhone 8 Plus
iPhone 7
iPhone 7 Plus
iPhone 6s
iPhone 6s Plus
iPhone SE
iPad
iPad Pro 12.9-inch 5th generation
iPad Pro 12.9-inch 4th generation
iPad Pro 12.9-inch 3rd generation
iPad Pro 12.9-inch 2nd generation
iPad Pro 12.9-inch 1st generation
iPad Pro 11-inch 3rd generation
iPad Pro 11-inch 2nd generation
iPad Pro 11-inch 1st generation
iPad Pro 10.5-inch
iPad Pro 9.7-inch
iPad Air 4
iPad Air 3
iPad mini 6
iPad mini 5
iPad 10.2 (2021)
iPad 10.2-inch (2020)
iPad 10.2-inch (2019)
iPad 2019
iPad 2018
iPad 2017
iPod touch
iPod touch 7th generation
iOS devices that DON'T support ARKIT or Plnar Snap
iPhone 6 Plus
iPhone 6
iPhone 5s
iPad Air 2
iPad mini 4th generation
iPod touch 6th generation
What can I do if I don't have a compatible device?
Check out this article on Incompatible Device options.
Feel free to use the chat icon found on this page if you have any questions.