Once a project is created, its current status is displayed in the Project Options menu in the Plnar Portal. The status will update as the project moves through the capture and processing workflow.
Project Status
⚪ INITIATED
The project has been created but capture has not yet started.
The project is ready for capture.
The status will update once the recipient begins interacting with the project.
A capture link can be sent or resent from the Project Options menu.
🟣 CAPTURING
The user has interacted with the project link, but the project has not yet been successfully submitted.
The user has accessed the project.
The project will remain in Capturing until the capture is submitted.
Is your project still in Capturing?
If a project remains in Capturing longer than expected, the user may not have completed or successfully submitted their capture. Confirm with the user that they have finished the project and followed the prompts to submit their data.
If needed, you can resend their capture link from the Project Options menu.
Learn more: Project Options | Capture & Share Links
🟡 PROCESSING
The project has been successfully submitted and Plnar is generating the available project assets.
Submitted project data is being processed.
Available reports, models, measurements, and other deliverables are being generated.
No additional action is typically required while the project is processing.
Most projects are completed within 24 hours. Projects submitted during weekends or periods of increased volume may require additional processing time.
🟢 PROCESSED
Processing is complete and the available project results are ready.
Depending on the project type and captured data, available results may include:
Photos and video documentation
Floor plans and 3D models
Measurements
SmartPix measurement capabilities
Project reports and other available deliverables
Project results can be accessed from the Plnar Portal. You can also use the Share Results Link in Project Options to share completed project results with others.
🔴 REVIEW REQUIRED
The submitted capture requires additional review before all expected project assets can be produced.
This may occur when the submitted data does not contain enough information to generate the expected results.
If additional action is required, the project contact will receive a notification with recommended next steps.
Need help? If you're unsure what is needed to complete the project, contact the Plnar Support Team for assistance.
Need More Help?
Have more questions about the Plnar Portal? Visit our Plnar Portal FAQs, or use the chat icon on this page to connect with our Support Team.