Sometimes a project link needs a second trip. If the project status is still "Initiated" after a while, the recipient likely hasn't opened it yet, and a quick reminder usually does the trick. If the project needs to go to someone new instead, such as a different contact, you can forward it directly to them.
Don't have a Plnar Portal login?
Use the chat icon found on this page to request to forward your project. Please include the full name, email address, and mobile number of the new recipient in the message.
Forwarding or Resending a Project Link
Step 1: Locate Your Project
Launch the Plnar Portal and use the search bar in the Project Explorer page to locate the project. Once found, click the cog icon to bring up the Project Options menu. Here is an example:
This menu shows you their active project link and offers a convenient way to re-send or forward the project link using the Re-Send button.
Step 2: Click Re-Send
Click Re-Send, then confirm / edit the intended recipient's email & mobile number to tell the system where to dispatch the project text and email.
Step 3: Send the invite
Once you're ready, click Send Project Link
Once sent, the recipient will receive the project invite by both SMS and email. They can tap the link in either message to download and open Plnar Snap, then begin capturing right away.
Need Any Help?
No compatible device? See our guide on alternative capture options for clients without a supported device.
Need to unlock a project? If a project is locked and the user wants to add more photos or rooms, see our guide on unlocking and reopening a project.
Still have questions? Check our FAQ or use the chat icon on this page to connect with our Support Team.