All Collections
Frequently Asked Questions
Plnar - Snap App FAQs
More
What happens if I receive a call or my phone locks during the capturing process?
What happens if I receive a call or my phone locks during the capturing process?

Can my photos be recovered?

Tommy avatar
Written by Tommy
Updated over a week ago

If you take a call or otherwise disrupt the AR session, it is recommended that to restart the capture process for that room. All previous rooms will be unaffected. However, the model is likely to be skewed if it can't capture the entire room at once.

While restarting the capture process from the beginning may seem inconvenient, this is a better option than submitting the project and having it listed under review and then having to re-do it anyway, which will take more time.

If you have more questions regarding the SNAP App, please check out the answers to our most frequently asked questions about the app in our learning center located here.

Did this answer your question?