Helpful tips to make your project resubmission easier for you!

It happens! Occasionally we make a mistake and have to go back to the drawing board. Luckily, there’s a fix for that. PLNAR is dedicated to helping you become successful with your project resubmission to get your information to your adjuster as soon as possible.

Our goal is to make the process quick and easy for you, therefore, we apologize in advance for any inconvenience this may cause.

Keep reading for resubmission tips:

Reopening Project:

  • Project link sent via SMS.

  • By clicking the link in SMS (Text Message), the project will automatically re-open.

Photo Capturing Tips:

Please follow the in-app prompts for optimal photo capturing (Video below for help). Upload rooms separately, being sure to capture all floor corners of the room. Please follow the recommended course of actions below:

  • Add new rooms and re-capture each space separately.

    • Re-label the room. Example: Bedroom Redo.

    • If open floorplan concept, please divide off rooms.

  • Do not stop flow of pictures after starting (ex: putting phone down for a few minutes before resuming)

  • During corner capture, simply point the device at the floor corners, using the crosshair to help aim and shoot.

    • Please move to the right after taking a photo and proceed around the space in one direction.

    • Aim through any obstacles encountered and capture where they think the corner is located.

  • Photos need to be taken in full lighting while moving around the room in one direction.

  • Capture space details, this includes photos of doors, windows, openings, and cabinetry.

  • During video capture, try and showcase the space by providing a nice 360 perspective. Avoid pointing the device down at floor or ceiling.

  • Additional damage photos may be captured at the end of your photo sequence ie; corners, assets, and video capture.

SNAP VIDEO TUTORIAL:

https://vimeo.com/404435996

***PLEASE NOTE: SHOULD YOU HAVE ANY QUESTIONS PERTAINING TO YOUR CLAIM OR YOUR POLICY, PLEASE BE SURE TO REACH OUT TO YOUR ADJUSTER, AS WE DO NOT HOLD ANY AUTHORITY OVER YOUR CLAIM OR POLICY.

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