1. Safety
1.1 Safety Precautions
Warning: Electric shock hazard
Before using the equipment, please carefully read the attached documents carefully and familiarize yourself with all safety instructions and regulations.
This product is designed and tested in accordance with international standards.
This product can only be limited to its design purpose.
This product is AC charger that can charge electric powered vehicles (for example, an electric car)in indoor and outdoor areas.
The installation, maintenance and repair of this product may only be performed by a trained electrician.
Improper installation or maintenance may be dangerous to users of this product.
Any installation and maintenance operations must be carried out under the condition of power failure.
All parts of the product cannot be repaired by the user. Do not attempt to repair the charger yourself.
Do not install this product in potentially explosive environments, areas with high electromagnetic radiation and areas susceptible to flooding.
Ensure that this product is used only under proper operating conditions.
Before storing or transporting this product, make sure that the main power supply has been disconnected.
Do not use adapters or converting adapters.
Do not use cable extension kits.
Equipment for locations with non-restricted access.
The installer must always ensure that the installation of the charger complies with local regulations. Star Charge is not responsible for any damage that occurs if this product is shipped in packaging that is different from when the product was originally supplied. Please store this product in a dry environment, the storage temperature must be between -40°C and +85°C.
FCC Note:
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
ISED Caution:
This device complies with Innovation, Science and Economic Development Canada (ISED) license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not
cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
1.2 Disposing
Please divide different materials into recyclable materials, general waste and special waste before handling.
Please abide by local laws and regulations and relevant provisions when recycling or handling products, individual components and packages.
1.3 Disclaimers
This document is provided for reference only and does not constitute a binding offer to Star Charge.
Star Charge provides the latest document as accurate as possible; and makes no express or implied guarantee for its content and the completeness, accuracy, reliability or applicability of products and services provided therein. Specifications and performance data are subject to change without prior notice.
Star Charge shall assume no liability for direct or indirect (including loss of profits) losses incurred by any error or omission in this Manual. All obligations of Star Charge are stated in the relevant contract agreements. Star Charge reserves the right to change this document at any time.
Please contact Star Charge to know the latest information and specifications before ordering.
Star Charge is committed to manufacturing high-quality products. This product has completely passed the CSA certification. You can find more details by consulting your dealer or service provider.
1.4 Safety symbols
Symbols | Meanings |
| Electric hazard: This symbol indicates that there is a danger of electric shock. Failure to pay attention to the procedures, practices or improper implementation may cause injuries or death. Only perform operations with this symbol if you fully understand and meet all of the requirements. |
| Caution: This symbol indicates that there is a hazard that could damage the product. Only perform operations with this symbol if you fully understand and meet all of the requirements. |
| Tips: This symbol indicates that the information is helpful or provides useful advice. It does not contain any information about danger or harm. |
| "Grounding”: This symbol indicates the charger has the function of grounding protection. Once the ground fails or there is no grounding, the charger will report the fault and stop charging. |
2. Product Parameters
It is suitable for all vehicles that meet SAE J1772 standards or SAE J3400 standards
The output power is adjustable
Charging by scanning the charging QR code or swiping the RFID card
The charger supports the OCPP1.6J communication protocol, that is, the charger can be connected to the data service platform and management platform (cloud platform) of OCPP1.6J
The charger can be normally used in indoor and outdoor environments with protection levels of Enclosure Type Rating NEMA Type 4
The device has the following protection functions:
Lightning protection
Over-load protection
Residual current protection
Over-temperature protection ( If the temperature is out of the maximum allowable value, the charger will automatically activate over-temperature protection (OTP) measures.)
Grounding protection
Over-voltage protection
Under-voltage protection
2.1 Technical Specifications
2.1.1 Product Parameters
Power rating | 11.5kW |
Charger cable | 7.5m(24.6ft) |
Dimensions (H x W x T) | 280×280×148mm (11.0×11.0×5.8 inch) |
Weight | 3.4 kg (without cable)/ 7.50 lbs |
Installation | Wall-mounting Pole-mounting |
Standards and Compliance | UL 2231-1 UL 2231-2 UL 1998 UL 991 UL 2594 FCC Part 15 Subpart B: 2020/ICES-003 |
2.1.2 Working Environment
Operating | ambient temperature -30 to 50℃(-22 to 122 ℉) |
Relative humidity | 5%-95% (No condensation) |
Altitude | ≤2000m (6500 ft) |
Over-voltage Category | OVC III |
Enclosure Type Rating | NEMA Type 4 |
Personal Protection System | BI + CCID20 + GM/I |
2.1.3 Input Parameters
Recommended cable for input terminal | 90℃ Copper wire cable 11.5kW&12kW with a wire size of 4AWG; It is recommended that adapter terminals are crimped on the power cable conductor |
Rated input voltage | 208/240Vac |
Limitation of input power | 11.5kW: maximum value of 48A 12kW: maximum value of 50A |
Operating frequency | 60Hz |
Parent device protection | The electrical protection devices and wire size used must comply with requirements of local codes and limitations of electrical installations.
The parent circuit breaker must match the capacity of charging cable:
circuit breaker: The circuit overcurrent protection must be sized at 125% of the rated current value per NEC Code, or local Authority Having Jurisdiction. |
2.1.4 Output Parameters of Chargers/Connection Method to Electric Vehicles
Connection method to vehicles
| Type 1 connector, which meets the standard SAE J1772 NACS connector, which meets the standard SAE J3400 |
Output voltage | 208/240 Vac |
Maximum charging current (Rated 240V) | Maximum value of 48A |
Maximum output power | 11.5kW |
Stand-by power consumption | <3.6W |
2.1.5 Charging and Access
Status indication
| Indicated by LED lamp |
Card reader | ISO/IEC 14443A MIFARE Classic Optional: ISO/IEC 14443B ISO/IEC 15693 |
Network communication | 4G/ Ethernet/ Wi-Fi |
Communication protocol | OCPP 1.6(JSON) |
Interface | LCD Screen,Digital Screen optional |
2.1.6 Network Communications
4G module
Wi-Fi module
Standard
| 2.4G: IEEE802.11 b/g/n radio 5G: IEEE802.11 a/n/ac radio |
Frequency | WLAN: 2.4G: 2412~2484MHz 5G: 5470~5725MHz,5725~5850 MHz |
Transmit power | 18dBm (Maximum) 12dBm (Minimum)
|
Profiles | WIFI-AP (access point), WIFI-Station |
2.1.7 Model
2.1.8 Output Power Adjustment
2.2 External view
2.2.1 Wall-mounted
Figure 2-1 Artemis – wall-mounted
A Cable winding through area
B RFID card swiping area
C LED status indicator
D Position of charging connector
E Scan charging QR code
F LCD screen (Optional)
Note: When the Electric Vehicle Supply Equipment(EVSE) is not used, the charging cable should be rolled up and put back into the cable winding through area in position [A] or place on the bracket [F] as indicated in figure 2-1, and the charging connector should be inserted into the designated position [D] for safe storage.
2.2.2 Pole-mounted
Figure 2-2 Artemis pole-mounted
A Cable winding through area
B RFID card swiping area
C LED status indicator
D Position of charging connector
E Scan charging QR code
F Cable winding bracket
G LCD screen (Optional)
Note: When the Electric Vehicle Supply Equipment(EVSE) is not used, the charging cable should be rolled up and put back into the cable winding through area in position [A] or place on the bracket [F] as indicated in figure 2-2, and the charging connector should be inserted into the designated position [F] for safe storage.
2.3 Status of LED indicator
Artemis chargers are equipped with different LED colors to represent various working states.
3. Installation Instructions
3.1 Safety
3.1.1 General Rules of Safety
● Please follow the instructions in this chapter, and familiarize yourself with all safety
instructions and regulations.
● The installer must always ensure that the installation of the charger complies with local regulations.
Attention
Install it in accordance with the standards and regulations of the region where the equipment is located. These tables are made based on the actual operation of the charging site, provided all prerequisites are met.
4.1.2 Electrical Safety
● The installation, maintenance and repair of this product may only be performed by a trained electrician.
● Improper installation or maintenance may be dangerous to users of this product.
● Any installation and maintenance operations may only be performed during the absence of power (L.O.T.O./Lock Out Tag Out).
● All parts of the product cannot be repaired by the user. Do not attempt to repair the charger yourself.
● Do not install this product in potentially explosive environments, areas with high electromagnetic radiation and areas susceptible to flooding.
● Before installing this product, make sure that the main power supply has been disconnected.
● Do not use adapters or converting adapters.
● Do not use cable extension kits.
● Make sure that the power cable connected to the charger is led out from the special circuit breaker in the distribution box. The circuit breaker must match the capacity of the charging cable used.
● Where underground installations are planned, call 811 before you dig to prevent accidental impact and/or damages to existing underground utilities. It is the responsibility of the installation personnel to locate and avoid any underground utilities prior to performing any excavations or installations.
● The electricity transmission licensee shall be consulted prior to the commencement of any earthworks (for the purpose of installing structure, cables, earthing system, etc.) to prevent damage to any underground electricity cables under the management of the electricity
transmission licensee.
● This device should be supervised when used around children.
● Do not put fingers into the electric vehicle connector.
● DANGER: RISK OF SHOCK. Turn off the circuit breaker to the 240 V socket. Do not restore power to the socket until installation is complete. Failure to follow these instructions could result in shock or electrocution.
● WARNING: In areas with frequent thunderstorms, add surge protection at the service panel for all circuits.
● Ensure all power and ground connections, especially those at the breaker and bus bar, are clean and tight. Remove all oxide from all conductors and terminals before connecting wiring.
● WARNING: The circuit must be rated for 125% of the maximum load.
Warning
Prevent incorrect operation steps, practices or execution that may cause personal injury or death.
3.1.3 Requirements for Installation Personnel
Only authorized technicians may install and maintain the product, and also they should possess the following qualifications:
● Understand and follow the safety instructions and sections related to product installation in this Manual.
● Understand and abide by governing local, national and international laws and regulations.
● Be able to identify the possible hazards of the product and to take necessary measures to protect personal and property safety.
3.1.4 Safety Protection Measures
● Protective measures (PPE): Please wear personal protective equipment (PPE) when conducting installation work.
● Please wear insulating gloves when installing wires and electrical components to avoid damage arising from electrostatic discharge.
● Please wear the anti-static safety shoes of Level S3.
● Please wear goggles while drilling a hole to prevent dust or other particles from getting into eyes.
● Please wear safety earmuffs while drilling a hole to protect ears from noise.
3.2 Preparation for Installation
3.2.1 Installation Tools
Note: The above tools shall be selected based on the actual situations on site.
3.2.2 Installation Environment
The environmental conditions listed in the following table should be met while selecting an installation site for the product.
Ambient temperature | -30 to 50℃( -22 to 122°F) |
Altitude | ≤2000m (6500 ft) |
Moisture | 5%~95%RH, no condensation inside the product |
Degree of dust | ≤1mg/m3 |
Corrosive substances | Corrosive substances No pollutants, such as salt, acid, smoke, etc. |
Vibration | ≤1.5mm/s² |
Insects, pests, vermins, termites None Mold | None |
Damp | Do not perform installation operations outdoor on rainy days |
Fire prevention | No flammable substances on the top and bottom of cabinet |
3.2.3 Power Supply Requirements
3.2.3.1 Power Supply Requirements of Product
Rated input voltage: 208/240Vac (+/-10%).
Operating frequency of the system: 60Hz
Install a plug-in or hardwired circuit:
For a plug-in installation, wire the circuit with the appropriate 14-50 socket. When installing the socket, the grounding point of the socket should be in the upper position.
Affix the label with the appropriate rating to the circuit in the panel.
Turn off power to the circuit at the panel before proceeding.
Determine the desired charging amperage with the homeowner. Choose based on the availability of space or electrical capacity in the panel, the desired speed of charging, and whether the homeowner prefers a hardwired or plug-in installation. Consult all applicable codes for breaker and wire sizing requirements.
Circuit Rating | Max load | Plug or hardwire |
100A | 80A | Hardwire |
90A | 72A | Hardwire |
80A | 64A | Hardwire |
70A | 50A | Hardwire |
60A | 48A | Hardwire |
50A | 40A | Both |
40A | 32A | Both |
35A | 28A | Both |
30A | 24A | Both |
25A | 20A | Both |
20A | 16A | Both |
15A | 12A | Both |
Determine the plug type purchased by the homeowner. Use a NEMA type 14-50 plug for all plug connections 50A or less.
Determine if the desired circuit rating requires a hardwired circuit.
Ensure the electrical panel supports a 240V dedicated circuit with a new, dedicated, two-pole circuit breaker, in accordance with local codes and ordinances.
Follow all applicable codes and ordinances, and pull a permit for completing the electrical work as required.
3.2.3.2 Power Grid System
120 / 240V Split Phase
208V Three Phase
3.2.3.3 Electrical System Diagram
Diagram of electrical system of product:
3.2.3.4 List of Cables
List of cables for wall mount:
Cable Name | Model | Remarks |
Inlet power cable | 2 x 4AWG+8AWG (PE) copper core cable | Stranded copper cables are highly recommended for this application. Stranded cables will require crimp terminals. Solid wire may be used if desired, and will not require crimp terminals. Wire selection is at the discretion of the end user. |
Network cable | CAT5 | Use only when Ethernet communication is required |
3.3 Installation procedure
3.3.1 Unpacking list
Equipment | Quantity | Content |
Charger | 1 | Mounting bracket x1 Key x 1(save the key properly) |
Accessory bag | 1 | M6 x 50 self-tapping screw x 5 (1 for standby) Φ8 x 40 plastic expansion solenoid x 5 (1 for standby) |
RFID card (Only for RFID version) | 2 | / |
Accompanying documents | 1 | Certificate x 1 User manual x 1 |
Pole (optional) | 1 | Pole x 1 M6 x 16 Torx screw x 10 (6 for standby) M4 x 14 Torx screw x 5 (1 for standby) M3 x 10 Torx screw x 3 (1 for standby) M4 x 8 Torx screw x 5 (1 for standby) M10 x 120 Expansion screw x 4 Cable fixing plate x 2 Cable cover x 1 Trim cover x 2 |
3.3.2 Unpacking Inspection
Check the packing list number and equipment quantity.
Check the information on the nameplate of equipment.
Check whether the accompanying documents are complete.
Check whether accessories are complete.
Check whether the equipment has good appearance and whether it is deformed, bumped or stained.
3.3.3 Wall mounting
The general assembly drawing is shown in Figure 3-2.
Figure 3-2 General assembly drawing of wall-mounted charger
(1) Please confirm and mark the installation position of the charger, with the top of the charger at least 0.85m above the ground(Note: After the installation of the charger is completed, the information on the side nameplate should be within a height range of 0.6m-1.5m from the ground); First use a marking pen to mark the 4 installation hole positions of the mounting bracket on the wall, and then drill 4 holes with a diameter of 8mm and a depth of 50mm on the wall using an impact drill, and finally use four M6 x 50 expansion screws to fix the mounting bracket to the wall, as shown in Figure 3-3, Figure 3-4 and Figure 3-5.
Figure 3-4 Drill holes on the wall
Figure 3-3 Confirm installation height
Figure 3-5 Fix mounting bracket
(2) Use the key to open the decorative cover of the charger, hang the charger on the two extended screws at the top of the mounting bracket, and insert the two M6 x 6 screws at the bottom through the front screw mounting hole of the charger to fix the charger, as shown in Figure 3-6 and Figure 3-7.
Figure 3-6 Remove the decorative cover
Figure 3-7 Fix the charger
(3) Remove the 9 screws connecting the front cover and the rear housing, than open the front cover and prepare for wiring, as shown in Figure 3-8. Remove the inlet hole plug before wiring, as shown in Figure 3-9.
(Please read the installation tips on the protective cover sticker carefully)
Figure 3-8 Remove the front cover Figure
3-9 Remove the inlet hole plug
(4) Power supply must be installed per NEC or local AHJ requirements, by a certified electrician.
Please read the user manual carefully before wiring.
The inlet hole can be installed with one inch wave tube joint, which needs to be prepared before installation. After the wiring is completed, select a suitable wire clamp to fix inlet cables. Stranded copper cables are highly recommended for this application. If a stranded cable is used, it is necessary to crimp the terminals. Solid wire may be used if desired, and will not require to crimp terminals. Wire
selection is at the discretion of the end user as shown in Figure 3-10 and 3-11.
An Ethernet port is reserved at the right side of the bottom of the charger. If it is connected to the network cable, the network cable hole plug needs to be removed, and M20 or M22 gland needs to be installed(network cable hole diameter 22.2mm), gland needs to be prepared before installation. The gland is used to seal the network cable as shown in Figure 3-12 and 3-13.
Figure 3-10 Wiring
Figure 3-11 Wiring
Figure 3-12 Remove network cable hole plug
Figure 3-13 Install network cable
Before attaching the charger, pull each wire to double check that they are connected properly.
It is recommended to follow the existing color codes used in the installation. Depending on national standards, the colors of the cables can vary from the illustrations. The illustrations in this manual follow the UL-2594 standard.
Before turning on the power, make sure the wires are properly connected and tightened. Test this by pulling on each wire.
Notice: If supply power is not providing the expected power, there may be a wiring problem beyond typical troubleshooting. Consult a Professional Electrician for troubleshooting help.
(5) Install the SIM card if necessary, as shown in Figure 3-14 and Figure 3
-15.
Figure 3-14 Ethernet cable Figure 3-15 Button description
Note: You can adjust the power of the charger by the rotary switch ( refer to section 2.1.8). After wiring, ensure that the sealing strip on the front cover is installed correctly, then reinstall the front cover and tighten the screws connecting the front cover and rear housings. After that, reinstall the decorative cover. Finally, insert the charging connector into the charging connector holder, check after installation, as shown in Figure 3-16.
Figure 3-16 Completion
3.3.4 Pole mounting
The general assembly drawing is shown in Figure 3-17.
Figure 3-17 Pole-mounted assembly drawing
(1) Install the Power cable
Before install the pole, remove the trim cover and cable cover, and place the pole flat on the ground, put the power cable through the cable inlet hole and the cable outlet hole, as shown in Figure 3-18.
Figure 3-18 Pole threading
This pole supports bottom and side cable incoming . When entering from the side, it is necessary to remove the cable fixing plate and rotate it 90 degrees counterclockwise then installing it on the pole bottom plate. The cable fixing plate supports the installation of one inch wave tube joints, as shown in Figure 3-19 and
Figure 3-20. (If the cables are led into the pole from the bottom , the above steps are not required).
Figure 3-19 Remove and rotate the fixing plate
Figure 3-20 Install the wave tube joint
(2) Install the pole
Fix the pole to the ground using M10 x 120 expansion screws, and tighten the grounding nut M6 to tighten the PE wire, as shown in Figure 3-21.
Figure3-21 Install the pole
(3) Install the mounting bracket
Fix the mounting bracket to the pole using M6 x 16 Torx screws,as shown in Figure 3-22.
Figure 3-22 Install the mounting bracket
(4) Install the charger
Use the key to open the decorative cover of the charger, hang the charger on the two extended screws at the top of the mounting bracket, and insert the two M6 x 16 screws at the bottom through the front screw mounting hole of the charger to fix the charger, as shown in Figure 3-23 and Figure 3-24.
Note: After the installation of the charger is completed, the information on the side nameplate should be within a height range of 0.6m-1.5m from the ground.
Figure 3-23 Remove the decorative cover
Figure 3-24 Fix charger
Remove the 9 screws connecting the front cover and the rear housing, than open the front cover and prepare for wiring, as shown in Figure 3-25. Remove the inlet hole plug before wiring, as shown in Figure 3-26.
(Please read the installation tips on the protective cover sticker carefully)
Figure 3-25 Remove the front cover
Figure 4-26 Remove the inlet hole plug
The power cable and network cable inside the charger are the same as the wall-mounted charger,
please refer to the installation steps of the wall-mounted charger above.
(5) Wire
Power supply must be installed per NEC or local AHJ requirements, by a certified electrician. Please read the user's manual carefully before wiring.
The power cable and network cable inside the charger are same as the wall-mounted charger, please refer to the installation steps of the wall-mounted charger above.
(6) Complete the installation
After wiring, ensure that the sealing strip on the front cover is installed correctly, then reinstall the front cover and tighten the screws connecting the front cover and rear housing. After that, reinstall the decorative cover. Finally, reinstall the cable cover and trim cover, check after installation.
Figure 3-27 Complete the installation
3.4.1 Clean up
Dispose of all shipping and packaging materials in accordance with local regulations.
Clean the charging station and surrounding debris, such as small cables, straps, screws, etc. Do not leave the installation tools on site or in the charting station (record the type and quantity of tools to prevent omission).
Wipe the insulation with an anti-static cloth. Do not use any corrosive solvents.
3.4.2 Inspection
Verify that the base is secure and properly sealed.
Ensure all internal components of the device are securely fastened.
Check if the protection level of the device meets the requirements, especially at the cable inlet at the bottom of the EVSE.
Inspect the overall appearance, markings, completeness, and cleanliness of the unit.
4. Commissioning
Please refer to this article for the commissioning and connectivity setup guide.
5. Instructions for charging
Please refer to this article for instructions on charging.
6. Troubleshooting
The failures that may happen to the charger and the methods to solve the problems are listed in the table below. If the problems still exist and cannot be solved, please contact our service department.
Failure | Possible causes and troubleshooting |
The power LED is not on |
|
Failure to start charging process |
|
Failure to start charging flow by scanning QR code |
|
The vehicle is not fully charged or the charging time increases |
|
The failure status LED becomes red |
|
7. Routine Maintenance
7.1 Cleaning and Washing
It is recommended that the housing of charger is regularly cleaned with a wet cloth. In addition, there should be no plants growing on or around the charger.
Do not clean the product with a high-pressure water pipe.
Do not clean the product with corrosive cleansers.
Do not clean the inside of the product.
7.2 Regular Maintenance
The recommended maintenance cycle is shown in the table below.
If it is necessary to change the maintenance cycle according to the standards and regulations of the country where the charging device is installed and used, please comply with the local relevant laws and regulations.
Maintenance items | Maintenance cycle | Handling method |
Cable | Yearly | Check whether the cable is tightly connected with the switch, whether the cable is hot or damaged, whether the insulation resistance of cable meets the provisions, whether the sealing measures of cable for entering the cabinet are intact, and whether holes are blocked tightly. |
Indicator lamp | Yearly | Check whether the indicator lamp works normally and whether it is faulty. |