Frequently Asked Questions

Does Plugzio have an iPhone app for users?

Plugzio does not currently have a native iPhone app, but you can easily add the web app to your home screen.

D

Written by Douglas Sim
Updated over a week ago

How can I contact customer support?

Information on how and who you can contact for support.

D

Written by Douglas Sim
Updated over a week ago

How do I hotspot my phone for plugzio WiFi devices?

Guide on how to set up your mobile phone's hotspot with Plugzio's default WiFi credentials

D

Written by Douglas Sim
Updated over a week ago

How Fast Does Plugzio Charge? What Is The Rate Of Charge Per Hour?

Plugzio 120V can give you about 70km of charge overnight and goes up to 120km of charge.

Written by Mohammad Akhlaghi
Updated over a week ago

How Does Plugzio Devices Communicate With Each Other? Is There A Fee?

Plugzio Cloud is the management platform that commands all the Plugzio devices.

Written by Mohammad Akhlaghi
Updated over a week ago

How Much Does Plugzio Cost & Factors That Can Affect The Cost Of A Charger

Plugzio's overall cost, including installation and service fees, is about 1/7 of a reputable networked Level 2 charger.

Written by Mohammad Akhlaghi
Updated over a week ago

How safe will my charging cable be? Can someone steal my cable?

Your charging cable will be locked to your vehicle preventing theft; there are other ways to have a piece of mind while leaving your charger

Written by Mohammad Akhlaghi
Updated over a week ago

What software and hardware security features are there on Plugzio?

Plugzio is designed with security in mind. Unplugging from the device immediately shuts down power to the device preventing abuse.

Written by Mohammad Akhlaghi
Updated over a week ago

Is it legal to charge for electricity?

Charging per unit of power (e.g. kWh) is usually reserved for utilities but time-based rates (e.g. rate per hour) 'may' be allowed ...

Written by Mohammad Akhlaghi
Updated over a week ago

Isn't Level 1 (120V) Charging Slow? Don't We Need A Faster Level 2 (240V) Charger?

Fact: An electric vehicle only needs to top-up what it has used since the last charging session, not the whole battery!

Written by Mohammad Akhlaghi
Updated over a week ago

What Are The Ways To Pay For Plugzio Products? Can We Finance?

There are three general ways to pay for Plugzio products and services. 1- Capital Package 2- Pay as you Go 3- Balanced Package.

Written by Mohammad Akhlaghi
Updated over a week ago

What Happens When The Service On Plugzio Devices Expires?

You will be notified to renew your service, nothing is lost.

Written by Mohammad Akhlaghi
Updated over a week ago

What happens if someone unplugs me?

What happens if my charger is unplugged during a session?

E

Written by Etienne Naugle
Updated over a week ago

What are Plugzio's privacy policies?

Privacy Policy Document

D

Written by Douglas Sim
Updated over a week ago

What Are Plugzio's Terms of Service?

Terms of service document

D

Written by Douglas Sim
Updated over a week ago

Do I need the building association approval or an AGM to install Plugzio?

In almost all cases you will need the building association approval but an AGM depends on your particular by-laws.

Written by Mohammad Akhlaghi
Updated over a week ago

Why is there a 20A version? What's the difference between 15A and 20A.

Short answer: The 15A version can be retrofit anywhere!

Written by Mohammad Akhlaghi
Updated over a week ago

I Have A Single Gang Outlet, Can Plugzio Be Installed On Top Of That?

Absolutely. Plugzio is designed to be retrofitted.

Written by Mohammad Akhlaghi
Updated over a week ago