Our units are protected by bespoke door & locks designs to keep out anyone who shouldn't be there! Sometimes they can be a little confusing - especially if its your first time. These tips are handy:
Press the "Get Unit Code" button in your app. This does change regularly so does this each time you need to enter the unit.
No * for your unit code (there is for your main location code). So just enter the numbers slowly and gently here.
We can't highlight this enough - enter the numbers slowly. The keypad is designed to be patient.
If the keypad flashes red at any point, pause before trying again.