Why should I verify my age?

Verifying your age helps create a safer environment for everyone in Highrise. Age verification adds an extra layer of security and helps protect the community from inappropriate content and contact. In the future, it may also give you access to age-appropriate content and exclusive experiences for users over 18. Additionally, once verified 18+, you'll receive a special badge on your profile, enhancing its credibility.

This categorization determines the specific features and content you can access. For instance, users who are 18+ may participate in adult-only features such as voice chat or view certain exclusive content curated for mature audiences.

When should I verify my age?

You can verify your age at any time. Additionally, you may be prompted to verify your age if there are concerns that you might be under the minimum age required to play Highrise (13 years old), under the age of 18, or if there is suspicion or evidence that the age you provided is inaccurate.

What is Persona, and why is it used in the verification process?

Persona is a trusted third-party service that Highrise partners with to verify user identities. It is compliant with GDPR and CCPA regulations and uses advanced technology to confirm your identity. Highrise does not receive or store any raw identification data. For more details on Persona’s data privacy practices, refer to their Privacy Policy: Persona Privacy Policy.

How is my information used during the verification process?

After Persona's age verification check is complete, only your verified age or date of birth is retained by Highrise. No raw selfie images or other personal data are stored.

Retention and Deletion of Data

To protect your privacy, we partner with Persona, our identity verification provider, to securely handle your information. All personal data collected for verification purposes is deleted from Persona’s systems after a 30-day retention period.

Is it safe to verify my age through this process?

Yes, it's safe. We prioritize the privacy and safety of our community. Persona’s verification process is secure and designed to safeguard your personal identity.

How do I know when my age has been verified?

You will receive a notification once the process is complete. If you are over 18, a badge will appear on your profile to indicate that your age has been successfully verified. If your badge does not appear immediately, try refreshing your profile. Ensure that all required documents were uploaded correctly and are valid. If the issue persists, contact Highrise support for further assistance.

What Happens After Completing Age Verification in Highrise?

When you successfully complete the age verification process in Highrise, multiple updates are made to your account to enhance your experience and ensure compliance with platform guidelines.

Account Restoration

After your documents are reviewed and your age is verified, your account's status will return to normal if no further issues are identified. Any associated restrictions on your account will also be removed, granting you full access to previously unavailable features.

Age Categorization and Feature Access

Based on your confirmed age, Highrise assigns your account to an appropriate age category. This categorization can impact your ability to access specific features or content within the platform. These adjustments are part of Highrise’s efforts to maintain a safe and suitable community experience.

Troubleshooting Delayed Badge Visibility

If your 'Age Verified 18+' badge is not appearing after completing the verification process, you can:

Wait for a few minutes and refresh your profile.
Ensure you uploaded the correct and valid documents during the age verification process.
If prompted, re-upload your ID for further verification. Most badges appear without additional steps, but Highrise support is available if problems persist.

Summary

Completing the age verification process improves your account functionality, ensures access to appropriate features, and provides a visible 'Age Verified 18+' badge on your profile. If you experience any issues, revisit the steps or contact Highrise support.

I received a Popup that says that my verification link has expired, what should I do?

If you receive a popup notification that says that your verification link has expired, please contact Customer Support. We can then initiate a manual review and provide you with the appropriate steps to take.