Opiniion Online Review Manager
According to Harvard, 70% of customers will leave feedback for your business if given an easy and convenient way to do so. Opiniion is the easy, convenient, and optimized way you need to quickly ask customers to give you feedback. Opiniion is focused on automation and optimization, which means you set it up and watch the 5-star reviews pour in.
More online reviews will lead to more high-quality leads:
97% of consumers are using google to search for new business
87% of consumers said they trust an online review as much as a personal recommendation
77% of consumers said they don't trust online reviews that are over 90 days old
Case Studies
Customers | Starting Reviews | Current Reviews | Reviews Added | Percentage Increase |
Customer 1 | 79 | 821 | 742 | 939% |
Customer 2 | 11 | 75 | 64 | 581% |
Customer 1: This was an established business when they started with Opiniion and their reviews went up 15X in the first year alone. Their star rating also went from 4.7 to 4.8 even with 742 more reviews.
Customer 2: This was a brand new business and they went from 11 reviews to 75 reviews in their first year of business. Some businesses don't even add that many customers in their first year, let alone get that many reviews.
Whether you are an established business or just starting out, a steady stream of good reviews is what your business needs. Leads that reach out to you because you rank high in Google and have a lot of good reviews are as good as referrals, and we all know how good referrals are.
If you would like to learn more about Opiniion or see a demo...
Private Feedback Requests
Ask customers for feedback frequently and automatically to gain a better understanding of how well you’re doing.
Sent via email & SMS
Ultra fast and simple responses
Automated when a job is completed
Track trigger-based responses
Standard or custom messaging
Real-time reports and analytics
Customized with your own logo and brand colors
Digital Curb Appeal
Leverage technology to reach your customers and convert their experience into public reviews where you need it most.
Relevance: Automate review requests when jobs are completed.
Recency: Drive constant stream of reviews over time.
Responsiveness: Respond to reviews manually or automatically and improve customer service.
Rating: gather responses from various review sites in one place.
Send your customers to write reviews on any review site you can think of.
Choose the weight to control how many customers publish on different review sites
Eliminate risk of Review Gating
Custom & Intuitive Surveys
Dig a little deeper to better understand the specifics that influenced a rating, or send custom surveys for a broader view on topics important to you.
Smart Surveys: backed by years of industry experience and great for benchmarking
Custom Surveys: choose from various response scales to gather insights or feedback on topics you care about most
Sentiment Surveys: Dig deeper rather than wide to gain a better understanding of why you received a particular score
Send one-time, recurring, or fully automated surveys to make your life easy
Real-Time Analytics
Real-time dashboard and comprehensive analytics to help you understand your customers and make decisions fast.
View high-level data for a pulse on your location(s), or hyper-focus on specifics such as with the Word Cloud
Group results by one location or multiple, to get a vast understanding of the portfolio or different regions at a glance
Schedule reports to be delivered at your preferred frequency, right in your inbox
All-inclusive suite of aggregate data, event-based scores, customer-driven responses, channel-specific ratings, and more.