If you have discounts that you often give out to customers, you can create default discount types and give those to customer on a one-time or recurring basis.
Go to settings->types->discount types to set up your default discounts. By default, this is not enabled for your office, so you will need to enable it to make it available when adding new customers.
Once you have enabled and set up some discounts, you can now apply discounts to new and existing customers.
While Adding New Customers
Hit the + Add Discount button in the Pricing Information section to add your first discount. Discounts can be stacked, so you could add a Military Discount on top of a Referral Discount. The discounts will be deducted from the original price and not the discounted price.
Adding Discounts on an Existing Customer's Account
Once you have added a new customer with discounts, you can see those discounts on the customer's account under Service Information and by going to Actions->Apply Discounts. This section will enable you to see and edit existing discounts and apply additional discounts. The discounts added here will apply to every invoice for the selected contract.
To add a discount to an individual invoice, go to Scheduled Services->Action->Add Discount
To add a discount to multiple invoices, go to Scheduled Services->+ Bulk Add Discount/Line Item
